Guest Service Agent

Front Desk RepresentativeResponsible for all duties surrounding the front desk in support of guest satisfaction while maintaining the company's policies and core values.Job Focus:Focus is on, but not limited to the following:Answers phone calls and assisting with daily checklistsProvides information about the property and city, upselling the property's enhanced services, all while proactively anticipating the guest's needsEnsures all email correspondence is handled in a timely mannerReviews arrivals and blocks rooms for special requests/packagesRoom's inventory controlHandles guest requests over the phone, and in writing via emailAssists with checking guests in/out when neededEnsures all no-show charges are accurate and properly postedCoordinates with housekeeping to ensure daily arrival rooms are cleanedProcesses third party credit card authorization for future/in-house reservations that were received via email/faxSupports the front office group wholesale representatives with group essential (this includes, but not limited to; pre-registering the group members, assisting with billing issues, pre-assigning rooms, and creating room keys)Performs other job related duties as assignedDesired Qualifications:High school diploma or equivalent is requiredA minimum of one to two years (1-2) in a customer service driven hotel/resort within the front desk areaPrevious experience in a high-end luxury gaming or hospitality environment is desiredMust have the ability to effectively communicate in English, both written and verbal formsStrong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressureExcellent communication skills, customer service and team oriented, self-starter, and professional maturityAbility to manage multiple projects in a fast-paced environment while meeting constant deadlines and maintaining strong attention to detailsMust be able to perform in a team environmentPossess a high level of energy and motivation with a proven track record of living the company's valuesProven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situationsThe ability to speak additional languages is preferredKnowledge and experience with Opera a plusOpen to work varied schedules including weekends and holidaysMust be able to obtain an alcohol awareness card before hireMust be 21 years of age or older