Order Manager

Order Manager

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Responsibilities

Responsibilities of this job consist of transactional, analytical and strategic work to support WWT's end-to-end Order Management Supply Chain function, including but not limited to the following:

• Managing the entire lifecycle of a WWT Order from creation to final product delivery to the customer. This requires an advanced level of supply chain knowledge and the ability to proactively communicate (knowledgeably and technically) issues and risks to internal partners and external customers.

• Acting as the key point of contact and liaison to the customer and operations; ultimately accountable for customer delight.

• Creating and maintaining accurate order-related data/information in WWT's ERP systems.

• Taking a self-driven approach to proactively identify and solve problems to mitigate risk and develop contingency plans.

• Supporting cross-functional accountability throughout WWT Supply Chain

• Creating and consuming reports/data to direct daily tasks that drive execution and ensure customer requirements, KPI’s, and contractual agreements are satisfied.

• Taking an active role in direct customer interaction to provide updates, data-driven insights, and communicate risks.

• Applying a continuous improvement mindset to enhance current processes.

• Acting as a leader in the successful onboarding of new customers to ensure customer delight, and operational effectiveness.

• Communicating effectively with our internal and external customers.

• Overseeing cross-functional issues and ensuring all functions within the organization are performing to program expectations.

Education Qualifications

• Bachelor's Degree Business, Supply Chain Management or related field required.

Work Experience

• 2+ years' progressive experience in a supply chain environment, preferably in a complex manufacturing environment.

• Previous experience in a customer service or customer facing role.

Knowledge, Skills, and Abilities

• Enjoys tackling new challenges and seizing the opportunity to deliver results through hard work

• Efficiently and effectively communicates information to promote collaboration and HPT (Holistic Procurement Transformation)

• Able to convey ideas clearly and succinctly through written communication

• Persistent and determined in the face of adversity

• Effectively manages their time to deliver work efficiently

• Always applies a customer service mindset and strives to deliver customer delight

• Demonstrates effective prioritization skills in an environment with many competing demands

• Applies superior critical thinking skills to identify solutions to difficult problems

• Demonstrated ability to work independently on routine assignments

• Ability to demonstrate a work ethic consistent with WWT's Core Values

• This position is required to work in a fast-paced environment with a focus on doing whatever it takes to get the job done and deliver customer delight

• The nature of the role requires an ability to deliver high quality, thorough and accurate work on deadlines through successful navigation of shifting customer requirements and competing organizational demands

• Standard business hours are generally observed, with work from home schedules and flexibility on start/end times, and there may also be opportunities for overtime and periodic domestic/international travel (up to 10%)

• This role will be expected to work in an open-office environment with desk sharing/hoteling practices

• Travel between our Maryland Heights, MO and Edwardsville, IL locations is common

Licenses and Certifications

None required

Is this role an individual contributor or does it have direct reports?

Individual Contributor

Level of Autonomy

Work is accomplished with limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $52,800-66,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. World Wide Technology is an Equal Opportunity Employer

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call View phone number on click.appcast.io and ask for Human Resources.