Area Vice President of Operations

Job Description

Job Description

Job Title/Position: Area Vice President of Operations

Location: Dallas, Texas (Travel territories: DFW, TX and KC, Missouri)

Reports To: SVP and General Manager of Business Operations

About Luminary Hospice:

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the role:

The Area Vice President of Operations is a key member of the leadership team, providing strategic and operational oversight for multiple hospice agencies across the region. Reporting to the SVP & General Manager, this leader ensures agency performance, clinical quality, and patient care consistently reflect Luminary's mission and standards — while serving as a trusted thought partner on growth, compliance, and operational excellence.

Job Responsibilities:

Strategic Leadership & Partnership

• Partner with the SVP to shape and execute operational strategy, aligning agency performance with enterprise goals
• Advise executive leadership on field operations, workforce trends, and market dynamics
• Lead with a patient-first mindset, ensuring every decision reflects Luminary's mission and values

Agency Operations Oversight

• Provide direct leadership, mentorship, and accountability to Executive Directors and agency leadership teams across multiple markets
• Standardize and scale operational processes to ensure consistency in care delivery and staff experience
• Drive performance against clinical quality, patient satisfaction, regulatory compliance, census growth, and financial benchmarks
• Ensure agencies are appropriately staffed and resourced to deliver timely, high-quality care

Performance Management & Continuous Improvement

• Build and maintain a framework for monitoring KPIs, conducting regular reviews, and implementing corrective action when needed
• Identify opportunities to improve efficiency and reduce costs without compromising care quality
• Foster a culture of accountability and continuous learning by introducing and reinforcing best practices
• Partner with clinical leadership on quality improvement initiatives

Compliance & Risk Management

• Ensure full compliance with federal, state, and accreditation requirements governing hospice care
• Monitor regulatory changes and guide agencies in proactively updating policies and procedures
• Partner with Compliance on audits, corrective action plans, and risk mitigation

People Leadership & Culture

• Coach and develop agency leaders, equipping them with the tools to succeed
• Partner with HR and Talent Acquisition to strengthen recruitment, retention, and workforce planning
• Champion Luminary's culture so staff feel valued, supported, and aligned to the mission
• Lead through influence, building trust and engagement at every level of the organization

Business Growth & Market Expansion

• Partner with business development to assess new markets, support agency start-ups, and drive census growth
• Provide operational due diligence and integration support for acquisitions
• Monitor the competitive landscape to help position Luminary as the hospice provider of choice

Cross-Functional Collaboration

• Partner with clinical leadership to ensure operational decisions support exceptional patient outcomes
• Work with Finance on budgeting, forecasting, and margin improvement
• Collaborate with IT on tools, technology, and reporting for field operations

Job Qualifications:

• Bachelor's degree required; Master's in healthcare administration, business, or related field preferred.
• 10+ years of progressive leadership experience in healthcare operations, with hospice or post-acute experience strongly preferred.
• Proven track record of leading multi-site operations and driving performance improvements.
• Deep knowledge of regulatory requirements in hospice and home health.
• Strong financial and operational acumen.
• Excellent leadership, communication, and change management skills.
• Ability to travel regularly to Luminary Hospice agencies. 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.