Employee Relations Specialist

Employee Relations Specialist

The Employee Relations Specialist plays a critical role in fostering a fair, consistent, and supportive workplace across our retail wireless locations. This position is responsible for managing complex employee relations issues, leading investigations, resolving grievances, and advising leaders on policies and best practices. The ideal candidate thrives in a high‑volume, customer‑facing retail environment and brings strong judgment, empathy, and analytical rigor to every case.

Employee Grievances & Conflict Resolution

• Serve as the primary point of contact for employee concerns, complaints, and workplace conflicts across retail stores and call center environments.
• Conduct timely intake, triage, and assessment of grievances, ensuring employees feel heard and supported.
• Facilitate conflict resolution discussions between employees and managers, using mediation techniques to drive fair and sustainable outcomes.
• Track and analyze grievance trends to identify systemic issues and recommend proactive solutions.

Investigations

• Lead end‑to‑end investigations into allegations such as harassment, discrimination, retaliation, policy violations, code of conduct concerns, and workplace misconduct.
• Conduct interviews, gather evidence, review documentation, and maintain detailed investigative records.
• Prepare clear, objective investigation summaries and recommend appropriate corrective actions.
• Partner with HR leadership, and Compliance to ensure investigations meet internal standards and regulatory requirements.

Employee Relations Advisory Support

• Provide day‑to‑day guidance to retail leaders on performance management, corrective action, attendance issues, and policy interpretation.
• Coach managers on effective communication, documentation, and employee engagement strategies.
• Support escalated employee situations, including accommodations, interpersonal conflicts, and sensitive conversations.
• Ensure consistent application of company policies across all retail locations.

Policy & Compliance

• Assist in reviewing, updating, and communicating HR policies and procedures.
• Ensure compliance with federal, state, and local employment laws, especially those impacting retail operations (e.g., scheduling, breaks, wage and hour).
• Support training initiatives related to workplace conduct, investigations, and employee relations best practices.

Data, Reporting & Continuous Improvement

• Maintain accurate case documentation within the employee relations case management system.
• Analyze ER metrics to identify patterns, risks, and opportunities for improvement.
• Partner with HR leadership to develop proactive strategies that reduce grievances and improve workplace culture.

Qualifications

• Demonstrated experience conducting workplace investigations (Preferred)
• Strong knowledge of employment laws (EEO, ADA, FMLA, wage and hour, etc.)(Preferred)
• Exceptional communication, interviewing, and documentation skills.
• Ability to manage a high volume of cases with urgency, accuracy, and confidentiality.
• Comfortable navigating ambiguity and making sound decisions in fast‑paced environments.

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 750+ locations, across 43 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.