Senior Solution Engineer

Senior Solution Engineer

As a Senior Solution Engineer, you play a key role in creating exceptional customer experiences through high-impact solution design, delivery, and innovation. You'll work on some of the region's most complex and strategic customer engagements, owning opportunities end-to-end—from discovery and architecture to integration and go-live.

You'll position Infobip's AI portfolio—including AgentOS AI Agents, AI Hub, and omnichannel automation—to enterprise prospects across industries. In addition, you act as a technical leader, trusted advisor, and "go-to" expert in the region, collaborating with internal teams across Sales, Product, Engineering, and Delivery. As a Senior, you also mentor and uplift other team members while contributing to best practices and technical excellence across the organization.

Your mission is to drive value, reduce complexity, and create scalable, future-proof solutions that help our customers achieve—and exceed—their business goals.

What You'll Do

Consulting, discovery & pre-sales leadership

• Translate complex customer workflows into agentic AI architectures: map business outcomes (reduce AHT, increase FCR, automate billing/order flows) to orchestrated multi-agent solutions.
• Own the technical narrative in deals—from discovery through proof-of-concept, including live demos of AI agents performing multi-step tasks against real customer scenarios.
• Guide customers in choosing the right AI tier: rule-based chatbots vs. AI assistants (RAG/FAQ) vs. autonomous AI agents—and articulate the trade-offs clearly.
• Help customers and partners understand the value of Infobip's solutions and services.
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products.
• Advise customers on industry best practices to improve business outcomes.
• Continuously identify and design new, innovative solutions tailored to customer needs.
• Collect detailed technical requirements and design complex architectures and integration plans.
• Handle technical and security questionnaires with clarity and accuracy.
• Lead captivating demos and Proofs of Concept (POCs) for high-profile customers.
• Conduct scoping exercises, effort estimations, and guide commercial teams with technical input.

Solution implementation & delivery excellence

• Deliver comprehensive, precise technical documentation for internal and external audiences.
• Configure and customize complex Infobip solutions to meet customer business and technical requirements.
• Ensure all projects are delivered on time, within scope and budget, consistently exceeding expectations.
• Lead consulting and solution enablement sessions; document discussions with high-quality minutes.
• Create conversational workflows and strategies (natural dialog flows, wireframes, templates) for Answers and other Infobip products.
• Provide hands-on technical leadership during integrations, deployments, and troubleshooting.

Technical leadership, mentorship & internal impact

• Document solutions and share best practices within the department (e.g., through Communities of Practice).
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps.
• Mentor junior and mid-level team members, guiding their technical and professional growth.
• Stay current on Infobip's product portfolio, both technically and commercially, including updates, new features, and competitive trends.
• Act as the regional technical expert, supporting cross-functional teams on complex opportunities.

What Makes You a Strong Fit

• 6+ years of experience in technical pre-sales, solution engineering, system integration, or similar roles.
• Proven expertise designing complex, scalable technical architectures in CPaaS/SaaS environments.
• Experience with Voice products is highly valued.
• Strong background in Telecommunications, APIs, messaging, or customer engagement platforms.
• Advanced experience configuring and integrating solutions via REST APIs, SFTP, and other integration patterns.
• Demonstrated ability to lead complex opportunities end-to-end with autonomy.
• Excellent communication, storytelling, and customer-facing skills.
• Hands-on experience conducting demos, POCs, discovery sessions, and technical deep-dives.
• Strong project management capabilities: planning, risk mitigation, delivery execution.
• Ability to mentor team members and uplift technical standards within the team.
• Proactive, creative problem-solver who challenges assumptions and identifies new use cases.
• Comfortable influencing senior stakeholders and navigating high-visibility engagements.