Patient Access Representative

Patient Access RepresentativeThis role blends patient interaction, problem-solving, and administrative accuracy. On a typical day, you'll: Welcome and check patients in and out for their medical visits Answer phone calls to help patients with questions, scheduling, and next steps in care Assist patients with enrolling in and using MyChart Accurately enter, review, and update patient demographic, insurance, and financial information Communicate important details with physicians and clinical care teams to support coordinated care Collect and process patient payments, including copays, deductibles, coinsurance, and prior balances Work in EPIC, including workqueues, worklists, in-basket messaging, and document scanning Schedule referrals and follow-up appointments Help patients complete required forms and paperwork Your attention to detail and compassionate communication help ensure appointments stay on schedule and patients feel supported throughout their visit. Additional Ways You'll Contribute Work collaboratively with teammates and providers to improve efficiency and the patient experience Participate in emergency preparedness activities as needed Maintain a clean, organized workspace Cross-train to support additional functions and locations when needed Follow all organizational policies, standards, and confidentiality requirements What Helps You Be Successful in This Role A passion for customer service and helping people navigate complex situations Comfort working with sensitive information while maintaining patient privacy Strong attention to detail and ability to multitask in a fast-paced environment Willingness to learn systems like EPIC and adapt to different responsibilities or locations Our Commitment to You We are committed to creating a respectful, inclusive workplace where every team member feels supported. Training, policies, and clear standards are in place to help you succeed while ensuring the privacy and security of our patients' information. University Hospitals