Branch Sales Specialist | Novi, MI

Branch Sales Specialist

The Branch Sales Specialist provides technical product knowledge and training to branch sales representatives, coordinates price and delivery quotes, and provides fill-in support to inside sales. Sells company products and services via telephone, Internet, e-mail and fax.

Headquartered in Fort Worth, TX, TTI, Inc. is the world's leading authorized distributor of passive, connector, electromechanical and discrete components. Celebrating more than 50 years, this Berkshire Hathaway company is ever-growing and has over 100 locations in North America, Europe, and Asia! Join a winning team in a growing global organization!

Our Branch Sales Specialists Team:

• Provides price and delivery quotes within customer timeline to customers within assigned geographic territory by working with the product manager and the manufacturers representative to establish the most competitive pricing by utilizing communication by telephone, fax and email. For price quotes, incumbent may use independent judgment on the product cost by reviewing TTI's suggested sale price, and pricing history for that customer.
• Performs the duties of an Account Representative, who may not be available, by taking the customer's calls, pursuing sales and expediting parts.
• Sells products and services offered by TTI. This includes, but is not limited to, product lines, AIM programs, quality, and value added services. The sale is attained by building relationships and tailoring the sales approach to meet and inquire on the customers needs. This is measured through monthly sales reporting, quality objectives and regular management reviews.
• Facilitates and coordinates large quotes (over 100 line items) with sales and the TTI QS department. Ensures that quotes are getting completed between sales, product and QS and that the final quote is returned to the customer in a timely manner.
• Researches and expedites customer orders. Monitors and ensures delivery date and product quality to meet customer requirements.
• Processes the customer's order by entering it into the sales database for quote processing and delivery schedules. Requires eye for detail, proof reading for accuracy, and maintaining quality expectations. Failure to process and review in a timely manner can result to a loss of parts and lead time with factories. This is measured by your customers on time delivery and return material authorization (RMA) rate.
• Expands product knowledge by utilizing all resources including product literature, factory representatives, product managers, sales managers and other sales representatives to be able to discuss product options with customers and sell TTI strengths.
• Participates in the TTI Total Quality process by following defined policies and procedures to maintain efficient sales cycle, following logical and systematic approaches, while the goal being to reduce sales errors and uphold quality to the highest level. This is measured by how many lines are shipped per sales person and determined how many lines were on time and crossed checked for errors.
• Increases customer account base by compiling list of prospective customer leads from various sources. Number of new customers should grow based on this activity.
• Provides management with information regarding sales, marketing techniques, new products and market strategy by preparing forecast and activity reports on account territory.
• Works with Regional Credit Manager to resolve customer credit issues by interfacing with both parties to resolve issue and close the sale.
• Performs other related duties as assigned.

Education and Experience Requirements:

• High school diploma or GED required.
• Bachelor's degree with one to three years of sales experience, or an equivalent combination of education and experience.

What we look for:

• Exhibits exceptional knowledge of company products and services.
• Possesses excellent verbal and written communication skills, including excellent presentation skills.
• Exhibits strong analytical, problem solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Ability to calculate discounts, commissions, proportions and percentages.
• Ability to write reports and correspondence proficiently and professionally.
• Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations.
• Able to work with minimum supervision and make responsible decisions.
• Possesses working knowledge of company policies, procedures and computer systems.

What we offer our team members:

• A great benefits package that includes (but is not limited to) Medical/ Dental/ Vision, 401(k)/Roth plan with matching, Healthcare Savings Accounts
• Educational Assistance (Tuition Reimbursement)
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs
• A strong focus on giving back to our communities through philanthropic opportunities