General Manager - Catbird

Summary:
Catbird Rooftop is a vibrant, design-forward rooftop destination overlooking the Dallas skyline. The General Manager serves as the visionary and operational leader responsible for delivering exceptional guest experiences, driving financial performance, and cultivating a high-performing team culture.

This role blends entrepreneurial leadership with disciplined execution and reports to the Director of Restaurant, Bars, and Events.

Operational Leadership

• Oversee all day-to-day operations with a hands-on leadership presence.

• Ensure seamless execution of service standards and brand expectations.

• Maintain expert knowledge of menu items, beverages, and compliance standards.

• Partner with culinary leadership to deliver an elevated dining experience.

• Anticipate high-volume periods and adjust staffing and pacing accordingly.

Guest Experience & Brand Standards

• Cultivate a culture of hospitality focused on warmth and personalization.

• Actively engage with guests to build loyalty and ensure satisfaction.

• Oversee reservation strategy and table management to maximize revenue.

• Maintain an energetic rooftop atmosphere aligned with brand identity.

Financial & Business Leadership

• Analyze daily sales and labor metrics against budget and forecast.

• Drive top-line revenue through programming and strategic initiatives.

• Maintain strong cost controls and manage payroll and tip distribution.

• Demonstrate strong P&L ownership and financial acumen.

People Leadership & Culture

• Recruit, hire, and develop high-performing hospitality teams.

• Conduct structured performance reviews and ongoing coaching.

• Lead daily pre-shift meetings and maintain team alignment.

• Foster a positive, inclusive, and high-energy culture.

Marketing & Programming

• Collaborate on marketing plans and seasonal programming initiatives.

• Develop rooftop activations, themed events, and holiday experiences.

• Contribute creative ideas that position Catbird as a premier Dallas rooftop destination.

Qualifications:

• Minimum of 4+ years of progressive Food & Beverage management experience.
  
• Proven leadership success in upscale, high-volume environments.
  
• Strong financial acumen and P&L management experience.
  
• High energy, entrepreneurial mindset, and motivational leadership style.
  
• Excellent communication, organizational, and administrative skills.
  
• Proficiency in Microsoft Word and Excel.
  
• Flexible schedules including evenings, weekends, and holidays.
  

Leadership Expectations

Champion Hyatt's Purpose & Values, Experiment to Improve, Drive for Impact, and Develop Diverse Talent.

Core Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Benefits

• Comprehensive health and welfare plans.

• 401(k), College Savings Plan, and Employee Stock Purchase Plan.

• Paid vacation, holidays, and sick leave.

• Family bonding leave and adoption assistance.

• Complimentary and discounted stays at Hyatt properties worldwide.

• Free colleague meals during shifts.

• Transit passes and educational assistance.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.