Senior Customer Success Manager, Enterprise

Senior Customer Success Manager, Enterprise Burlington, MA This role will report to Team Manager, Customer Success. Responsibilities Lead, manage, and expand long-term customer relationships; focus on understanding the client’s KPIs to ultimately drive positive business outcomes Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our data Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience Ensure our users are engaged with the platform and understand the value it brings towards achieving their goals Qualifications Solid understanding of the digital marketing space and trends Client facing experience Strong relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients) Analytical and consulting mindset with the ability to turn data into a story Experience producing high-quality decks and client-facing materials Excellent problem-solving and critical-thinking skills Team player who can collaborate effectively with colleagues and business partners 5-6 years’ experience as a CSM #J-18808-Ljbffr SimilarWeb