Luxury Customer Service Representative (Remote)

Luxury Customer Service Representative (Remote)About the job Luxury Customer Service Representative (Remote)About UsThe Claros Travel is a growing luxury services company dedicated to creating seamless, personalized, and high-quality experiences for our clients. We are seeking a professional and customer-focused Luxury Customer Service Representative to join our remote team and support our expanding client base.Position OverviewIn this role, you will assist clients with reservations, itinerary coordination, and service arrangements. You will ensure each client receives a high level of personalized support before, during, and after their experience. This position is ideal for someone who thrives in a fast-paced, customer-focused environment.Key ResponsibilitiesProvide professional customer support via phone, email, and online messagingAssist clients with luxury reservations, bookings, and itinerary updatesCommunicate details, policies, and documentation requirements clearlyMonitor reservations to ensure accuracy and timely updatesFollow up with clients to ensure satisfaction and resolve concernsDeliver a high-touch, solutions-oriented customer experienceMaintain accurate records and update internal systems as neededQualificationsStrong communication and interpersonal skillsPrevious customer service experience required (luxury service or hospitality preferred)Ability to work independently in a remote environmentStrong organizational skills and attention to detailComfortable using computers, booking systems, and digital communication toolsWhat We Offer100% remote work environmentTraining and professional development opportunitiesIndustry perks and discounts (if applicable)Supportive and collaborative team cultureEqual Opportunity EmployerThe Claros Travel is an equal opportunity employer and is committed to fostering an inclusive workplace. We welcome applicants from all backgrounds.J-18808-Ljbffr The Claros Travels