Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative
Job Description

The Customer Service Representative plays a pivotal role in supporting the Customer Service Supervisor and department in executing daily activities. This includes creating and issuing invoices, initiating billing cycles, and verifying appropriate charges. The role also involves generating freight quotes using established company policies and procedures and providing excellent customer service support via telephone and email.

Responsibilities

• Create and issue invoices as part of the billing cycle.
• Verify charges to ensure accuracy.
• Generate quotes for freight using company policies and procedures.
• Provide excellent customer service support through telephone and email.
• Manage and communicate with customers using email 90% of the time.
• Handle communication of client needs, concerns, and delivery information through approximately 100-200 emails/updates per day.
• Provide status updates and proof of delivery (POD) to customers.
• Manage internal orders with the warehouse.

• Proficient in data entry and customer service.
• Ability to manage and communicate effectively with customers primarily via email.
• Experience in generating freight quotes and managing logistics inquiries.

• High School diploma or GED equivalent.
• Proficient in MS Office, especially email.
• One year of business billing experience is advantageous.
• Experience in the transportation or logistics industry is a plus.

The role is set in an office environment with a team of around 14 Customer Service Representatives. Business attire is required, and shifts may vary within the operating hours of 7am to 6pm, to be discussed during the interview process. The company culture emphasizes doing the right thing, caring about co-workers, customers, and the company, and pursuing progress. The team is committed to promoting from within, and annual employee reviews often include pay raises based on performance and knowledge.

Job Type & Location

This is a Contract to Hire position based out of Reno, NV.

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reno,NV.

This position is anticipated to close on Jul 24, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.