Customer Service Representative

Job Description

Job Description

Be the Connection That Keeps Everything Moving

Great customer service is more than answering questions—it's building trust, solving problems, and delivering peace of mind. In this role, you'll serve as the primary point of contact for customers, ensuring they stay informed and supported throughout the shipping process.

If you thrive in a fast-paced environment, enjoy helping people, and want to join a company that values teamwork, growth, and promoting from within, this is an opportunity to build a long-term career with a team that recognizes hard work and rewards performance.

The Customer Service Representative plays a key role in supporting daily operations by managing customer communications, generating freight quotes, processing invoices, coordinating with internal teams, and ensuring customers receive timely updates regarding their shipments. This role is heavily focused on customer communication, problem-solving, and maintaining positive client relationships through email and phone interactions.

The ideal candidate is organized, customer-focused, and able to confidently manage a high volume of communication while maintaining accuracy and professionalism.

• Create and issue invoices accurately and in a timely manner.
• Initiate billing cycles and verify charges to ensure accuracy.
• Generate freight quotes in accordance with company policies and procedures.
• Provide outstanding customer service via email and phone.
• Manage frequent customer communication, primarily through email correspondence.
• Handle approximately 100–200 emails and updates daily regarding shipments, delivery information, customer concerns, and service requests.
• Provide shipment status updates and proof of delivery (POD) documentation to customers.
• Coordinate internally with warehouse and operations teams to ensure customer needs are met.
• Communicate professionally and effectively to resolve customer inquiries and maintain strong relationships.

• Strong customer service and communication skills.
• Excellent data entry and organizational abilities.
• Ability to manage a high-volume email inbox while maintaining attention to detail.
• Experience supporting customers in a fast-paced environment.
• Strong problem-solving skills and ability to prioritize multiple tasks.
• Proficiency with Microsoft Office, including Outlook and Excel.

• High School Diploma or GED required.
• Previous customer service experience preferred.
• Experience in transportation, logistics, freight, supply chain, or related industries is a plus.
• Previous billing, invoicing, or administrative experience is beneficial.

✅ Opportunity to be the voice of the customer and make a direct impact every day

✅ Positive, team-oriented culture built on support, accountability, and respect

✅ Strong focus on internal growth and promotion opportunities

✅ Annual performance reviews with opportunities for pay increases based on contributions and development

✅ Collaborative, fast-paced environment where no two days are the same

✅ Leadership that values attitude, effort, and a willingness to learn

This position is fully onsite in a professional office setting. You'll be part of a close-knit customer service team of approximately 14 professionals working collaboratively to support customers and operations. Shifts fall between operating hours of 7:00 AM and 6:00 PM , with schedules discussed during the interview process.

The organization prides itself on doing the right thing, caring for customers and coworkers, and continuously improving. Team members are encouraged to grow, contribute, and build lasting careers in an environment where effort and attitude are truly valued.

If you're looking for a role where you can make a difference, build strong customer relationships, and grow with a company that invests in its people, we'd love to hear from you.

This is a Contract to Hire position based out of Reno, NV.

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reno,NV.

This position is anticipated to close on Jul 21, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.