Front Office Assistant

Job Description

Job Description

We are seeking a dedicated and organized Front Office Assistant to join our team. We are a growing practice. This role is pivotal in providing exceptional administrative support within a dental office environment. The ideal candidate will possess strong communication skills and positive team work mentality. The Front Office Assistant will be responsible for managing patient interactions, scheduling appointments, and ensuring the smooth operation of the front office.

Responsibilities

• Greet patients and visitors warmly, ensuring a positive first impression.
• Manage multi-line phone systems, handling inquiries and directing calls appropriately. Answer calls with a smile!
• Schedule and confirm patient appointments
• Conduct insurance verification
• Maintain accurate medical records and documentation in compliance with HIPAA regulations.
• Review care plans and assist in the intake process for new patients.
• Perform clerical tasks including filing, typing, and data entry using Microsoft Office applications.
• Provide patient service support by addressing questions and concerns promptly.
• Receive and post payments
• Collaborate with healthcare providers to ensure efficient office operations.

Skills

• Able to schedule patient appointments
• Experience in the dental/braces field preferred but not necessary. Willing to train the right candidate.
• Experience in medical collections and documentation review is preferred.
• Bilingual abilities are a plus to enhance patient communication.
• Proficient computer skills with familiarity in Microsoft Office Suite.
• Strong organizational skills with attention to detail in managing records and schedules.
• Exceptional customer service skills with a focus on patient satisfaction.
• Knowledge of health information management practices is beneficial. Join our team as a Front Office Assistant where you will play an essential role in delivering quality service to our patients while supporting the operational success of our practice!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Gym membership
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance
• Wellness program