Front End Coordinator/Referral Specialist

Job Description

Job Description

The Front End Coordinator/Referral Specialist plays a key role within the healthcare administration coordination team, managing a moderate volume of approximately 50-150 referrals per week. This position is responsible for facilitating timely and accurate referral coordination, ensuring seamless client scheduling, and maintaining strong communication with both clients and healthcare providers. Utilizing a custom in-house referral management system along with standard office productivity tools, the specialist supports efficient appointment tracking, resource management, and data integrity within the team environment.

 

Responsibilities

• Coordinate referrals ensuring accuracy and timely processing
• Schedule client appointments while managing calendar conflicts
• Enter and maintain accurate data records within referral systems
• Manage communication with clients and healthcare providers
• Track appointments and follow up on outstanding referrals
• Verify information to ensure completeness and compliance
• Collaborate with team members to streamline referral workflows
• Maintain organized and updated referral documentation

 

Preferred Qualifications

• Entry-level experience in referral coordination
• Associate degree in Healthcare Administration or related field
• Familiarity with Electronic Health Records (EHR) systems
• Proficient with Microsoft Office Suite
• Strong customer service and communication skills
• Effective time management and organizational skills
• Data management and problem-solving abilities
• Excellent interpersonal skills for frequent healthcare provider interactions

We have two offices, one in Lansing and one in Okemos.

Company Description

At Podiatry Plus, our people are the heart of our success. We are committed to creating a workplace where every team member feels safe, valued, and respected. After a challenging chapter in our history, we are moving forward together - building a warm, welcoming and supportive environment where kindness is the standard, collaboration is encouraged and every voice matters.

We believe in investing in our staff through ongoing training, mentorship, and opportunities for upward mobility, ensuring that each individual has the tools and encouragement to grow both professionally and personally. Our mission is not only to serve our patients with excellence but also to serve one another - fostering trust, enhancing talents, and celebrating achievements.

Company Description

At Podiatry Plus, our people are the heart of our success. We are committed to creating a workplace where every team member feels safe, valued, and respected. After a challenging chapter in our history, we are moving forward together - building a warm, welcoming and supportive environment where kindness is the standard, collaboration is encouraged and every voice matters.\r\n\r\nWe believe in investing in our staff through ongoing training, mentorship, and opportunities for upward mobility, ensuring that each individual has the tools and encouragement to grow both professionally and personally. Our mission is not only to serve our patients with excellence but also to serve one another - fostering trust, enhancing talents, and celebrating achievements.