Treasury & Instant Payments - Product Analyst I #607

What we need...Join the Treasury & Instant Payments team and help support innovative payment and treasury solutions for financial institutions. This role is ideal for a motivated, analytical professional who enjoys collaborating across teams, supporting product enhancements and implementations, and contributing to the successful delivery of products that meet customer and business needs.What’s in it for you....COCC offers a collaborative environment, career growth, and all the benefits you’d expect from an award winning employer, including:• Hybrid schedules and ample paid time off supporting work/life balance and flexibility• Customized training and onboarding to support you in your first year at COCC• Robust employee development programs aligned with career pathing objectives• Cutting edge training and educational resources from vendors like SANS, PluralSight, and CBTNuggets• Generous PTO, benefits, and competitive compensation• On site fitness centers, wellness incentives, and lifestyle spending accounts• Tuition reimbursement• One on one career coaching• DEIB initiatives championing inclusion and encouraging you to bring your whole self to work• Financial planning assistance with certified professionals• Peer recognition programsWhat You’ll do...• Support the product lifecycle through product enhancements, issue resolution, testing, implementations, and new product initiatives• Partner with internal and external stakeholders to gather business requirements and evaluate opportunities• Document business processes and product requirements• Validate product functionality through testing activities• Assist with product launches and implementation activities• Support Treasury and Instant Payments products and services throughout the implementation and development lifecycle• Collaborate with teams across customer service, operations, technology, compliance and legal, marketing, and pricing• Help identify issues and support recommendations for improvement• Prepare professional communications for customers, vendors, and internal teams• Participate in team meetings and share information with coworkers• Maintain accurate data within systems and applications• Support ongoing product enhancements and business objectivesWhat You’ll bring...• Bachelor’s degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience• Payment Systems, ATM and Debit Card, telephone banking, ACH, Wires, Positive Pay, or Account Analysis experience is a plus• Strong written and verbal communication skills• Ability to communicate clearly and professionally with coworkers, customers, and supervisors• Good attention to detail and problem solving skills• Ability to learn new concepts and explain procedures or tasks to others• Ability to prepare professional communications for customers, vendors, and internal teams• Ability to interact with customers and provide accurate information in a professional manner• Ability to prioritize tasks and manage multiple responsibilities• Ability to gather and review information to identify issues and support recommendations• Basic understanding of computer systems, software applications, and cybersecurity best practices• Strong organizational and time management skills• Proficiency with Microsoft Office applications including Outlook, Word, Excel, and PowerPoint• Basic understanding of databases and data management concepts is a plus• Basic familiarity with SQL or willingness to learn database querying concepts is a plus• Experience with COCC INSIGHT or Open Solutions is a plus• Ability to learn and adapt to new software applications and business systemsSalary range for this role is $55,100-$74,500K per year JobFamily02 Customer ServicePayTypeHourly