Lead Care Manager

Pay Rate: $25.00-$31.25 per hour LCM II (bachelor’s degree required) Program Name: CalAIM (580) Status: Full-time, non-exempt Effective Date: 11/05/2026 Job Summary Under direct supervision of the Leadership Team, the ECM-LCM-I is responsible for evaluating the client as a total person and identifying strengths and challenges impacting participants’ overall health and well-being. ECM-LCM-I is primarily responsible for delivering ECM services but may also be assigned CalAIM Community Supports caseloads and assist with MSSP programs in addition to Enhanced Care Management program duties. ECM-LCM-I will conduct outreach services, member enrollments, and other duties as assigned. Essential Functions Assist with conducting in-depth assessments/reassessments covering psychosocial, rehabilitation, and environmental concerns, with Care Manager oversight depending on program requirements. Participate in developing the care plan, implementing the services, and conducting follow-up and monitoring of client’s needs and care plan. Refer clients to community resources, and/or make recommendations to improve the client’s functional level, access to services, and address safety, and advocate as needed. Assist clients to identify and develop support systems addressing social determinants of health. Consult with the Clinical Consultant, as appropriate. Perform outreach to potential clients, including screening, enrolments, or other program requirements. Conduct community outreach and education activities. Function as part of an interdisciplinary team. Participate in trainings, conferences, or health fairs as appropriate to job duties or required by funding source(s). Deliver CalAIM Community Support services to enrollees and prospects, as required. Document Member status, encounters, contacts, or other metrics in various CalAIM-related websites, portals, folders, and platforms. Ensure timely documentation of all encounters, community and provider outreach, and member follow-ups. Schedule and ensure timely Member visits, appointments, and check-ins according to Member acuity, ECM program requirements, and Member preferences. Willingness to work occasional evenings and weekend hours to support outreach efforts and community engagement. Maintain travel logs in Outlook Calendar, or elsewhere as directed. Willingness to travel within the assigned CalAIM service area as required. Other duties as assigned. Cross-Program Collaboration Collaboration across CHC programs to increase awareness of CHC services, promote CHC-branded programs and standardized referral pathways, and consistently utilize CHC’s online referral asset (including the CHW Navigation hub and related support programs) to strengthen access, coordination, and continuity of care. External Awareness & Representation Proactively promote CHC priorities, programs, and referral assets to all external stakeholders—including enrollees, partner organizations, and community entities—to eliminate fragmentation, prevent missed referral opportunities, and ensure consistent awareness and utilization of CHC services. Employees are expected to maintain a professional and business-appropriate appearance and conduct during all work-related interactions, including virtual meetings. The employee is required to have their camera turned on and remain visibly present during all company business meetings conducted through Teams, Zoom, or other approved virtual meeting platforms unless otherwise authorized by management due to exceptional circumstances. Employees participating in virtual meetings must present themselves in a professional manner consistent with workplace expectations, including maintaining appropriate attire, a professional appearance, and a distraction‑free environment suitable for business communications. Qualification Requirements To perform this job successfully, an individual must be able to fulfill each essential duty satisfactorily. The qualifying requirements listed below are representative of the knowledge, skill, judgment, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must clear Department of Justice background check. Compensation based on experience, education, and program allocations. Should have at least one year’s experience working in the community and must reside in and share experience, language and/or culture of the community to be served. Community Health Worker certification preferred but not required. Strong communication, motivational interviewing, interpersonal, and organizational skills. Ability to work independently in the field and adapt to diverse environments. Must be able to maintain ECM and/or CS Caseloads while ensuring that ongoing engagement and documentation is compliant with all program requirements and Member need. Ability to work as a functional and collaborative member of an interdisciplinary team. Requires a positive attitude, desire, professionalism, and willingness to work with low‑income, medically compromised individuals, and an ability to work with participants, peers, community members, and collaborative partners. Proficient technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint. Demonstrated understanding of and genuine commitment to the diverse populations we serve, as evidenced through relevant lived or professional experience. Possess the communication skills necessary to display client‑centered, non‑judgmental, respectful services to all clients Lead Care Manager II This position requires a bachelor’s degree in Social Work, Nursing, Psychology, Counseling, Rehabilitation, Gerontology, or Sociology, and one year of experience working directly as a care manager. Must be able to maintain ECM and/or CS Caseloads while ensuring that ongoing engagement and documentation is compliant with all program requirements and Member need. Strong communication, motivational interviewing, interpersonal, and organizational skills. Ability to work independently in the field and adapt to diverse environments. Ability to work as a functional and collaborative member of an interdisciplinary team. Requires a positive attitude, desire, professionalism, and willingness to work with low‑income, medically compromised individuals, and an ability to work with participants, peers, community members, and collaborative partners. Proficient technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint. Demonstrated understanding of and genuine commitment to the diverse populations we serve, as evidenced through relevant lived or professional experience. Possess the communication skills necessary to display client‑centered, non‑judgmental, respectful services to all clients Moderate noise levels are preferred to focus on the job at hand. Physical demands will include sitting, bending, lifting up to 25 pounds, driving, and walking. Other Knowledge/Skills/Abilities Bilingual skills in Spanish preferred but not required. California Health Collaborative is an equal opportunity employer. We comply with federal and state disability laws and make reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at View email address on click.appcast.io . #J-18808-Ljbffr California Health Collaborative