MIU MIU Client Advisor Honolulu Kalakaua

Overview Founded in 1913 in Italy, the Prada Group leads in the luxury sector, operating in more than 45 countries with brands including Prada, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa. The Group employs people of over 100 nationalities. Job summary/purpose: As Miu Miu Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, and fostering meaningful relationships while serving as a Brand Ambassador. You convey and promote the Brand philosophy and Values to final Clients, guiding them into the world of Miu Miu brands. You hold yourself accountable to achieve individual and team sales targets, acting as a proactive player in ensuring the best service and responding to customer needs for both in-store and ecommerce channels. Responsibilities Place the customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing excellent service in accordance with the “client journey ceremony.” Be driven to exceed individual sales targets and maximize personal sales performance, contributing to the store’s overall success. Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service. Demonstrate excellent knowledge of products as well as Prada/Miu Miu history, culture and DNA. Capture customer data into the Company CRM to connect with the client, maintain and develop relationships, and offer a personalized approach for future opportunities. Embrace and promote the Omni Channel mindset. Build and maintain knowledge of the luxury fashion world by staying informed on fashion trends and competitors to discuss them with customers and offer advice. Take ownership of resolving client complaints by liaising with the line manager and Client Service team when necessary. Operate with the highest level of care and respect for the products. Utilize Company digital tools to offer a complete and integrated luxury experience. Host and conduct customer appointments in person or via virtual meetings. Work in synergy with the Back of House, participating in daily store operations and maintaining an organized stock room. Act in compliance with Company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies are proactively executed. Work as a team player and partner with colleagues, fostering open and constructive communication to ensure a consistently exceptional experience and a positive working environment, embracing diversity and inclusion values. These activities are illustrative and not exhaustive. Joining our Company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the talent and passion of our people and their professional growth. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all. #J-18808-Ljbffr