Test Center Administrator (FT)

Job Title Test Center Administrator Reports To Test Center Manager Department Test Center Location Phoenix, AZ Job Overview The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These employees thrive in fast‑paced environments that support test takers on life‑changing exams. The position requires TCAs to verify candidate identity, monitor exams, and enforce strict policies and guidelines to uphold the highest standards of test‑integrity worldwide. Prometric employs more than 600 TCAs worldwide who are respected for their leadership in the computer‑based test‑center environment. Perks for employees hired for 20+ hours 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office environment No inventory, stocking, floor moves or overnight shifts Paid training Sick time prorated based on start date 401K Employee Assistance Program Vision FSA Perks for employees hired for Full Time Legal Vacation Available Schedule Full Time – hours will vary Schedule: Site may be open Monday through Saturday 7 a.m. to 6 p.m. Mandatory Saturday availability. Occasional evening hours required. Possible Sunday hours. Must be willing to work evenings, nights, and occasional Sundays. Responsibilities Maintain and apply expert knowledge of test center policies, practices and procedures Greet examinees and verify identification Perform required security checks including the use of wands Continuously monitor candidates as they complete exams Report and/or resolve candidate issues with urgency Maintain secure environment and materials in the test center at all times Ensure every candidate receives a fair and comfortable testing experience Report any occurrences outside company guidelines Ability to be flexible with scheduling based on Prometric days of operations Represent Prometric's vision, mission and values Safeguard the test center from misconduct If applicable, digitally scan and record candidate fingerprint identification Qualifications Education High school diploma or equivalent required College experience a plus Experience Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) Must be 18 years of age to qualify Skills Ability to communicate professionally and effectively with candidates and coworkers Ability to write detailed and accurate reports and correspondence Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing) Physical Job Requirements Must be able to bend, stoop, and lift up to 40 pounds Ability to remain in a stationary position for extended periods of time while administering exams Ability to physically move through test room every 8-10 minutes and escort candidates to and from testing room Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. #J-18808-Ljbffr