Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Senior Director of AI-Driven Operations & Customer Strategy

Engageware

Engageware is seeking a hands-on Senior Director of Operations Strategy, AI & Automation to lead the operating model, systems strategy, and automation roadmap across Customer Success, Support, Services, and Marketing Operations. You will turn customer and go-to-market work into scalable systems by standardizing how teams operate, improving visibility into performance, and identifying AI/automation opportunities to reduce manual effort and improve outcomes. #J-18808-Ljbffr Engageware

Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Director of AI-Driven Operations & Customer Strategy in Brooklyn, NY vacancy
  • GitLab Inc. is seeking a Senior Director, Revenue Analytics to lead a high-performing analytics team and own the strategic vision for data across sales, customer experience, and revenue operations. You will partner with executive leadership to translate data into strategic... 
    Operations
    Customer
    Senior
    Remote job

    GitLab Inc.

    Brooklyn, NY
    2 days ago
  • Zebra Technologies is seeking a Senior Technical Program Manager in the United States to...  ..., hardware/software engineers, and operations from concept to deployment. You will drive...  ...with product management, marketing, and customer experience, and negotiate with business... 
    Operations
    Customer
    Senior

    RXinsider LTD.

    Brooklyn, NY
    2 days ago
  • Resolve AI is seeking a Director of Revenue Operations to design and scale the company’s AI-native...  ...with Sales, Marketing, Customer Success, Finance, and...  ...leadership to align growth strategy with an operating model,...  ...tooling, focusing on AI-driven workflows,... 
    Operations
    Customer

    Resolve

    Brooklyn, NY
    4 days ago
  • $107.2k - $150k

     ...Senior Technical Product ManagerSkip to main...  ...Cotality, we are driven by a single mission...  ..., data, and AI power the global property...  ...between business strategy and technical...  ...teams, you identify customer needs, define product...  ..., tested, and operated using modern AI-enabled... 
    Operations
    Customer
    Senior
    Work at office
    Local area
    Flexible hours

    Cotality

    Brooklyn, NY
    18 hours ago
  • $148k - $235.75k

    We are looking for a driven, diligent, and hard-working...  ...of cross-industry AI advancement. As a partner...  ...Scale Technical Content Operations: Manage the integrity and...  ...-to-end documentation strategy, ensuring that...  ...performance bottlenecks prior to customer exposure. Drive Closed-... 
    Operations
    Customer
    Senior

    NVIDIA Corporation

    Brooklyn, NY
    4 days ago
  • Celonis is seeking a Senior Value Engineer to drive AI- and data-driven transformation for high-tech...  .... You will guide customers through end-to-end value...  ...Principal VEs to align on strategy and outcomes. This role...  ...initiatives to improve operations across ecosystems. #J-... 
    Operations
    Customer
    Senior

    EngineersOfAI

    Brooklyn, NY
    1 day ago
  • $125k - $153k

     ...days a week. Role: Senior Program Manager/...  ...capabilities—bringing strategy to life through...  ..., and outcome-driven. You’ll join a community...  ...(data, cloud, AI). Translate ambiguous...  ...strategies, operating models, and execution...  ...‑create powerful customer experiences, modern... 
    Operations
    Customer
    Senior
    Temporary work
    Work at office
    Local area

    Slalom Build

    Brooklyn, NY
    4 days ago
  • Capital One is seeking a Senior Director, Product Strategy and Analysis to support the Consumer and Developer...  ...diverse product areas, including AI-driven platforms, and to set the vision for...  ...functional collaboration, and ensure customer and stakeholder satisfaction. #J-18... 
    Customer
    Senior

    Capital One National Association

    Brooklyn, NY
    3 days ago
  •  ...and better serve their customers. Pagaya is a global...  ...and a sophisticated AI-driven approach, Pagaya provides...  ...About the Role: The Senior Director of Partnerships at...  ...for shaping partner strategy, driving revenue and...  ...Product, Capital Markets, Operations, Risk, and Analytics... 
    Operations
    Customer
    Senior

    Pagaya

    Brooklyn, NY
    2 days ago
  • LexisNexis Risk Solutions is seeking a senior product leader to define vision, build a data-driven strategy, and guide cross-functional teams to deliver AI-enabled products that matter to customers. You will translate market trends into product narratives, partner with... 
    Customer
    Senior
    Temporary work

    LexisNexis Risk Solutions

    Brooklyn, NY
    1 day ago
  •  ...endpoint, application, and AI tool in the environment...  ...We’re looking for a Senior Technical Product...  ...concepts into compelling, customer-facing content and experiences...  ...help influence product strategy and positioning Help...  ...and response Security operations Zero Trust... 
    Operations
    Customer
    Senior

    Glow Security, Inc.

    Brooklyn, NY
    3 days ago
  • $160k - $180k

     ...Product Manager - Creative AI & Automation...  .... ABOUT THE ROLE: The Senior Technical Product Manager...  ...intersection of creative strategy and AI execution,...  ...driving every initiative to operational closure with a named...  ...territories, Skechers connects customers to products through... 
    Operations
    Customer
    Senior
    Local area

    Relha LLC

    Brooklyn, NY
    1 day ago
  • Engageware is looking for a hands-on, strategic, and data-driven Senior Director of Operations Strategy, AI & Automation to lead the operating model, systems strategy, and automation roadmap across Customer Success, Support, Services, and Marketing Operations. You will... 
    Operations
    Customer
    Senior
    Local area

    Engageware

    Brooklyn, NY
    2 days ago
  • $230k - $285k

     ...only vertically integrated AI infrastructure company...  ...ground up, we own and operate each layer of the stack...  ...of your career, help our customers and partners advance their AI strategies, and be part of a high-performing...  ...Role: We are seeking a Senior Director of Information... 
    Operations
    Customer
    Senior
    Contract work
    Temporary work

    Crusoe Energy Systems LLC

    Brooklyn, NY
    1 day ago
  • $12k

    Senior Manager, CS Upgrade Technical Delivery...  ..., and evergreen operations. Our modern SaaS solutions...  ...: Senior Manager, Customer Success Technical...  ...mitigation strategies.* Process Automation...  ...Generative AI and AI-powered development...  ..., and govern AI-driven automation... 
    Operations
    Customer
    Senior
    Work experience placement
    Work at office
    Remote work
    Work from home
    Flexible hours

    Duck Creek Technologies LLC.

    Brooklyn, NY
    4 days ago
  • Omada Health is hiring a Customer Experience Enablement Senior Manager to strengthen how Customer Success...  ...enablement and scalable operations, driving AI-enabled workflows and knowledge management...  ...feedback into actionable strategies, develop repeatable processes, and... 
    Operations
    Customer
    Senior

    Omada Health, Inc.

    Brooklyn, NY
    4 days ago
  • McKesson is seeking a strategic and results-driven Senior Manager, Customer Support Operations to lead and transform our Tier 1 Customer Support organization for...  ...excellence by creating a proactive, data-driven, and AI-enabled support model that enhances customer... 
    Operations
    Customer
    Senior

    McKesson

    Brooklyn, NY
    4 days ago
  •  ...possible together. As a Senior Director of Software...  ...to-end technology strategy and delivery across...  ...integrity, controls, and operational stability...  ...across the portfolio—custom full-stack...  ...responsible adoption of AI-enabled engineering...  ...API-led and event-driven patterns, interface... 
    Operations
    Customer
    Senior

    JP Morgan Chase

    Jersey City, NJ
    4 days ago
  • DoorDash, Inc. is seeking a Senior Manager, Analytics for Customer Experience to lead and grow the analytics team supporting...  ...quality across both human-assisted and AI-driven channels and partner with CX, Product, Engineering, Operations, and AI/ML to translate data into... 
    Operations
    Customer
    Senior

    DoorDash, Inc.

    Brooklyn, NY
    2 days ago
  • $257k

     ...Teamworks, we build the operating system for elite...  ...market can: a unified, AI-first platform that connects...  ...ROLE Own the product strategy and roadmap across...  ...representing Teamworks in customer meetings, league...  ...coordinators, GMs, scouting directors, and league operators... 
    Operations
    Customer
    Senior
    Full time
    Contract work
    Work at office
    Remote work
    Worldwide

    Scrolllaunch

    Brooklyn, NY
    3 days ago
  • $200k - $235k

    The Senior Director, Payments will lead Caesars Digital’s end-to-end payments business, owning the strategy, performance, economics, operations, and customer experience across deposits, withdrawals, reversals...  ...commercially minded, data-driven operator who can balance customer... 
    Operations
    Customer
    Senior
    Contract work
    Temporary work
    Flexible hours

    Caesers Entertainment

    Jersey City, NJ
    4 days ago
  • $156.4k - $260.6k

     ...from Dexcom. Our work spans AI‑driven insights, partner ecosystem...  ...activities across R&D, Commercial, Operations, Quality, Clinical,...  ...will regularly communicate strategy, recommendations, external product...  ...committed to our employees, customers, and the communities we... 
    Operations
    Customer
    Senior
    Contract work
    Work at office
    Home office
    Flexible hours

    Dexcom Inc.

    Brooklyn, NY
    4 days ago
  •  ...Available: No Job Title: Senior Director, Creative Business...  ...effectiveness of all customer-facing creative...  ...experiences while leveraging AI-driven creative technologies...  ...to align creative strategy with business priorities...  ..., scalability, and operational efficiency. Excellent... 
    Operations
    Customer
    Senior
    Work at office
    Local area
    Remote work
    Night shift
    Weekend work

    Renew Cannabis Co.

    Brooklyn, NY
    18 hours ago
  •  ...and pioneering community-driven experiences have shaped...  ...and commercially minded Senior Director, VIC & Events to lead the strategy and execution of all retail...  ...with Finance and Operations on budgeting, contracts,...  ...LoveShackFancy brand, aesthetic, customer, and lifestyle. #J-1880... 
    Operations
    Customer
    Senior
    Seasonal work

    LoveShackFancy

    Brooklyn, NY
    2 days ago
  •  ...responsible for translating market, customer, clinical, operational, and business requirements into clear...  ...inform prioritization, and support data-driven decision making. Develop Scalable...  ...MS, PhD, or MBA. COMPETENCIES Product Strategy: Ability to connect market trends, customer... 
    Operations
    Customer
    Senior
    Full time
    Local area
    Remote work

    Baylor Genetics

    Brooklyn, NY
    2 days ago
  • $100k - $125k

     ...optimization of JLL managed services operations and sourcing strategies. Responsible for delivering market,...  ...proactive and manage internal and external customer expectations. Ensure compliance to...  ...combined with local expertise. Driven by our purpose to shape the future of... 
    Operations
    Customer
    Senior
    Daily paid
    Contract work
    Temporary work
    Local area
    Immediate start
    Remote work

    Jones Lang LaSalle Incorporated

    Brooklyn, NY
    4 days ago
  • $180k - $240k

    The Senior Director of Fresh Grocery (Produce, Meat & Seafood...  ...to the SVP of Operations, this role is responsible...  ...bridge corporate category strategies with field execution,...  ...that meet changing customer demands, dietary...  ...Skillset: Highly metrics-driven with the ability to... 
    Operations
    Customer
    Senior
    Contract work
    Temporary work
    Seasonal work
    Flexible hours

    Neura Market

    Brooklyn, NY
    1 day ago
  •  ...productivity, improve operational efficiency,...  ...works: we embrace AI as a core productivity...  ...culture is driven by our valuesand...  ...of this role As Senior Director, Revenue Analytics...  ...execution for sales and customer experience data...  ...'s go-to-market strategy, customer... 
    Operations
    Customer
    Senior
    Remote job

    GitLab Inc.

    Brooklyn, NY
    3 days ago
  • $220k - $302.5k

     ...Social is seeking a Senior Director, Decision Analytics to join our Strategy & Business Operations team. In this senior...  ...predictive, insights-driven culture where data actively...  ...foundation Champion AI-forward thinking...  ...SaaS metrics across the customer lifecycle (e.g., ARR... 
    Operations
    Customer
    Senior
    16 hours
    Contract work
    For contractors
    Work at office
    Local area
    Remote work
    Work from home
    Home office
    Flexible hours
    Shift work

    Sway

    Brooklyn, NY
    3 days ago
  • $120k - $130k

     ...brighter way forward. Director, Strategic Sourcing...  ...managed services operations and sourcing strategies throughout the US. Establish...  ...project teams. Data-Driven Decision Making &...  ...client and customer satisfaction while meeting...  ...artificial intelligence (AI) to efficiently... 
    Operations
    Customer
    Senior
    Daily paid
    Contract work
    Local area
    Remote work

    Jones Lang LaSalle Incorporated

    Brooklyn, NY
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Senior Director of AI-Driven Operations & Customer Strategy. Be the first to apply!