Mortgage Operations Specialist

Behind Every Closed Mortgage Is a Team That Gets It Done.

First Bankers Trust Company is seeking a detail-oriented and organized professional to join our Mortgage Operations team.


If you thrive in a fast-paced environment, enjoy working behind the scenes to support customers, lenders, and business partners, and take pride in getting the details right, we'd love to hear from you.

Additional perks:

• Comprehensive, value-added career opportunities
• Focus on career development, broad exposures, and learning new things daily
• Opportunities to help others and make a difference in the community
• Opportunities to participate in special interest groups, such as Young Professionals, or one of our Employee Resource Groups
• Competitive full benefits package including medical insurance, HSA with investment options, dental & vision insurance, life insurance, 401K with match, and profit sharing
• Vacation and PTO time reflective of your experience
• Volunteering time off of 12 hours per year
• Access to a library over 6,000 personal and professional development on-line courses, hosted by Udemy Business
• Participation in our company-wide employee wellness incentive program, and the ability to earn a discount on your next year's premiums
• Hybrid work schedule

The Mortgage Operations Specialist position is accountable for the execution of back-office processing, closing prep of loan documents and servicing of Residential Real Estate (Mortgage). This includes processing files on various products, investors, Loan Origination Systems (LOS), and Core Accounting Systems and associated permanent storage systems. This position works closely with the bank's Residential Real Estate (Mortgage) Bankers, Coworkers, Realtors, Title Companies, Insurance Agents, Customers and various others in the execution of day-to-day activities.

• Administers in processing and closing prep and coordination of residential real estate loans.
• Administers the loan closing booking process per procedure through follow up for final documents per timeline of Investors and permanent storage.
• Establishes, maintains, and updates files, databases, records, and/or other documents pertaining to the financial transaction records.
• Customer inquiries and possible research to resolve problems.
• Assists lending officers in activities during origination or servicing.
• Utilize software programs for Loan Origination Software (LOS) and Core Accounting and Storage Systems and Credit Reporting.
• Adheres to compliance and regulation requirements for reviewing files for completeness required to meet Investor and Audit guidelines.
• Review HMDA data for completeness and accuracy for reporting.
• Rotational coverage of Mortgage Ops duties overall for flexibility in coverage and adaptable to work in multiple areas within department.
• Training other staff as requested.
• Performs other duties and projects as assigned.

• Associates Degree or equivalent experience required
• 2 years of related experience/exposure within the banking industry
• Detail oriented and takes ownership of duties and tasks
• Demonstrates aptitude for mathematical and/or financial transactions
• Demonstrates ability to execute day to day work under general supervision
• Demonstrates strong customer service skills (customer-oriented)
• Demonstrates ability to thrive in a fast-paced environment and multi-task daily job duties, prioritize with a sense of urgency, as all items are time sensitive.
• Demonstrates ability to address basic to moderately complex job related/technical issues and problems with minimal guidance, and refers more complex issues to higher-level staff
• Demonstrates strong written and verbal communication skills
• Demonstrates strong team collaboration/team work skills, with ability to work in diverse teams and build/maintain positive working relationships
• Demonstrates ability to interact efficiently with Technology and utilize common office applications including Word, Excel, Outlook, and related applications; willingness to learn new technologies
• Demonstrates troubleshooting and problems solving skills
• Demonstrates ability to be aware of and understand compliance and regulation requirements to review files for completeness and Investor quality.
• Demonstrates ability to be flexible and adaptable to work in multiple areas within the department

Our values reflect our culture: Everyone is Valued, Do The Right Thing, Friendly Family, & Fun, Dream Big/Act Small, Accountability, Innovation

When you choose to become a part of the team at First Bankers, you are getting more than a job. What comes along with the daily work is making a difference in other people's lives, working closely with teammates who are people you enjoy, contributing to a bigger picture, balancing work and home commitments, and developing yourself and your career. If that sounds like a good deal to you, apply for a position today.

Work Environment

This position typically works in a professional office setting. While performing the duties of this Job, the employee is regularly required to stand, move from one point to another, and use hands to manipulate, handle, or feel. The employee is frequently required to reach with hands and arms, speak, and hear. The employee will occasionally sit, stoop, lift, kneel, or crouch in the course of completing their job. The employee must occasionally lift and/or move up to 25 pounds.


The salary range provided in this job posting represents what the company reasonably expects to pay for the position based on the minimum qualification requirements included at the time of posting. Actual compensation may vary based on factors including, but not limited to, individual experience, education, and skill level.

First Bankers Trust Company is an equal opportunity employer and supports diversity in the workplace. Qualified applications will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Our HR team will reach out to the applicants who meet the qualifications and are most closely aligned with the requirements of the position.