Fire Alarm Service Technician

About Impact Fire Services Established in 2009, Impact Fire Services is a full-service fire protection company that provides installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. With over 52 district offices and more than 2,100 employees across the United States, we serve a variety of industries including retail, healthcare, education, and restaurants. Why Work with Us? Our team is dedicated to protecting lives and property from fire. We foster a cohesive team spirit and a customer‑service oriented culture, offering mentorship, training from leading experts, and multiple career paths for both experienced professionals and newcomers through our apprenticeship programs. Benefits Competitive compensation Pay is on a weekly cycle, every Friday Career advancement opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company‑paid short and long‑term disability Immediate vesting in our 401(k) company match Full‑time employees participate in our Shared Ownership Program, offering a monetary bonus aligned to the company’s long‑term success Exceptional guidance and support from our managers Collaborative culture and environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm, and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry Position Location: Phoenix office. Reports to the Fire Alarm Manager or their designated Agent. The Fire Alarm Service Technician will troubleshoot and repair deficiencies and service a variety of fire alarm system devices in a professional and timely manner. The Technician will meet weekly service and productivity goals, maintain a clean and organized vehicle, and ensure a safe environment for themselves, co‑workers, and customers. Job Responsibilities Manage time to complete the maximum amount of service and repairs while maintaining a high level of quality. Protect and maintain company equipment. Complete service reports on the company tablet and ensure information is correct. Achieve weekly productivity goals assigned by the Fire Alarm Manager or designated Agent. Learn applicable fire protection codes and obtain applicable state licensing. Work in a safe manner as outlined by company safety procedures, including driving, personal protective equipment, and lockout/tag‑out policies. Maintain vehicle in accordance with company procedures and ensure it is clean and organized. Perform any other tasks assigned by the Fire Alarm Manager or Agent. Job Qualifications Prior fire alarm service experience required. CSA FA2 license a plus but not required. Applicable licensing and certification required by National, State, and Local codes. Ability to learn applicable installation, inspection, and servicing codes. Ability to participate in on‑call rotation. A strong work ethic and professional appearance. Excellent communications and customer service skills. Possess a valid driver’s license and driving record that meets company requirements. Successful completion of a drug test and pre‑employment background screening is required. MVR checks are required for all driving positions. Preferred Qualifications EST 3 or 4 Certification highly preferred. Applicable experience in the fire protection industry or the commercial customer service business. A fire alarm systems background or a background working as a licensed electrician. Ability and willingness to obtain NICET and other trade‑specific certifications as necessary. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. #J-18808-Ljbffr Impact Fire Services