Amazon Brand Manager

Amazon Brand Manager

GIGABRANDS is a fast-growing, full-service Amazon agency managing 50+ brands — and we're just getting started. We combine neuromarketing, AI-powered strategy, and deep Amazon expertise to help eCommerce brands dominate their categories. Led by founder Hunter Harris, we are bullishly focused on client ROI and obsessed with delivering measurable, meaningful results.

Over the past three years, GIGABRANDS has experienced phenomenal growth and is quickly becoming a recognized leader in the Amazon agency space. We are a truly full-service operation - PPC, SEO, catalog management, creative, and brand strategy, all under one roof, all executed by a team that genuinely cares about outcomes.

Our culture isn't an afterthought. We run on six core values that show up in every meeting, every strategy, and every client interaction:

• Be a Moral Human — Serve a higher purpose. Do right by your clients, your teammates, and the people around you. Integrity is non-negotiable.
• Improve 1% Daily — Compound growth applies to people, not just businesses. Each day you should be marginally smarter about Amazon, sharper in your communication, and more efficient in your processes.
• Extreme Ownership — Own your actions and your outcomes. If something goes wrong on your account, own it. No blame, no excuses. Act as the missile defense system that intercepts problems before they hit the client.
• Solve Problems, Don't Create Them — Every challenge has a solution. Before escalating an issue, ask yourself: what is my proposed solution? Bring answers, not just questions.
• Make an Impact — Focus on meaningful, measurable results. Everything you do should move the needle for your clients and for GIGABRANDS.
• Fail Fast & Fail Forward — Don't fear failure. Take bold strategies, identify what isn't working quickly, document the learning, and pivot. We grow through iteration, not perfection.

Core values aren't wall art here — they're recited, discussed, and applied at the start of every Pod Meeting. Each team member shares how they applied a value that week.

The Amazon Brand Manager is one of the most important roles at GIGABRANDS. You sit at the intersection of client success, strategy, and team leadership — the primary face of the agency for your accounts, and the engine that keeps your Pod running at full speed.

You'll own a portfolio of 15–20 Amazon brands, leading a dedicated Pod that includes an Account Manager, PPC Specialist, and Graphic Designer. Your Pod structure looks like this:

• Brand Manager (you) — Reports to Amazon Channel Manager & CEO
• Account Manager — Reports to Brand Manager for account tasks
• PPC Specialist — Reports to Brand Manager for account tasks
• Graphic Designer — Reports to Brand Manager for account tasks

You're not just executing, you're orchestrating. You protect the backend team's focus, anticipate client needs before they surface, and ensure every deliverable lands on time and on strategy. Think of yourself as a missile defense system: predictive, not reactive. You intercept issues before they reach the client and resolve problems before they become patterns.

This is a leadership role for someone who thrives in a fast-paced, client-facing environment, loves the craft of Amazon brand management, and takes genuine pride in building client relationships that last.

Client Account Management

• Own all client communication - every email, every Slack thread, every meeting. You are the face of GIGABRANDS for your accounts. This is non-negotiable.
• Manage 10-15 Amazon brands with a relentless focus on growth, retention, and proactive communication.
• Proactively develop and communicate account strategy — don't wait for clients to ask. Anticipate their needs and bring recommendations before they request them.
• Review all reports, decks, and deliverables from your PPC Specialist and Account Manager before they reach the client. Nothing goes out unreviewed.
• Track and report on sales targets and growth KPIs every week. Flag fiscal concerns — budget overruns, underperformance, missed targets — immediately. Don't surface problems at the quarterly review.
• Maintain 30/60/90 day goals for each account and drive progress with clarity and urgency.
• Proactively share wins with clients. Don't wait for the biweekly meeting to celebrate a sales spike or a catalog improvement.
• Build relationships beyond performance metrics — know your clients' business goals, team dynamics, and stressors. The Brand Manager is the first and last line of defense against churn.
• If a client goes silent, follow up. Call and text if needed. Silence on our side creates churn.

Team Leadership & Pod Management

• Lead your Pod — Account Manager, PPC Specialist, and Graphic Designer — with clarity and accountability.
• Delegate tasks in ClickUp with start date, end date, time estimate, and priority level clearly defined for every task.
• Triage all incoming requests before routing to the team — protect your Pod's focus time.
• Conduct biweekly Pod-level check-ins to align on account health, priorities, and capacity.
• Handle capacity planning for your entire Pod, not just your own workload.
• Mentor and support Junior Brand Managers and Account Managers as the team grows.
• Model core values in every interaction — you set the tone for your Pod.

Operations & Process Excellence

• Maintain immaculate ClickUp boards at all times — every task logged, every deadline tracked, every board actively followed up on.
• Log every task — internal meetings, external meetings, recurring audits, ad hoc requests with start date, due date, time estimate, and priority level.
• After every client meeting, convert all notes and action items into ClickUp tasks before EOD. No action item left undocumented.
• After daily Slack and email reviews, add any new ad hoc tasks to ClickUp with time estimates by EOD.
• Schedule all recurring tasks (internal meetings, external meetings, regular audits) in ClickUp at the start of each week.
• Centralize all client data, strategy notes, and decisions in agreed tools, ClickUp, Notion, and the Central Brain.
• Use the Eisenhower Matrix to distinguish urgent vs. important tasks and delegate accordingly.
• Ensure all meeting recordings are captured via tl;dv, with notes processed through Google Gemini.
• Implement at least one process automation or workflow improvement per week, find the 1% every time.
• Analyze new strategies, document results, and share learnings with your Pod.

Client Meeting Standards

• Prepare for every meeting: review the deck, confirm all previous action items are addressed in the update, and brief your AM and PPC Specialist on strategy and logic before the call.
• Run post-meeting follow-up: create all ClickUp tasks before EOD, assign to correct Pod members with dates and time estimates, send a client follow-up summary where appropriate, and update the 30/60/90 day goal tracker.

Culture & Development

• Participate in "husks" - GIGABRANDS' internal team-building and peer development sessions where you collaborate with peers and learn from senior leaders.
• Attend and actively contribute to weekly upskilling classes; Senior Brand Managers take on a mentoring role to support the broader team.
• Read and apply frameworks from Extreme Ownership by Jocko Willink and Own Your Day, Own Your Life by Aubrey Marcus — these are part of how we operate, not optional reading.
• Embrace expanded responsibilities as the company scales. This role grows with the business.