Service Advisor

Established in 1945, Strong's Marine is a fourth generation, family owned and operated marine dealership proudly serving Long Island for over 80 years. With 13 locations across Long Island, we are committed to delivering exceptional customer experiences through our culture of Super Service. We proudly represent many of the industry's most respected brands, including Cobalt, Regal, Pursuit, Grady White, Cobia, Cruisers Yachts, and Fairline Yachts. From new and pre owned boat sales to service, storage, dockage, marina operations, and our award winning Boat Club, Strong's Marine offers a complete boating lifestyle backed by an experienced and passionate team. Strong's Marine is proud to be an NMMA Certified Dealer, a distinction earned by dealerships that meet the highest standards for customer satisfaction, business practices, and professionalism. Throughout our history, we have also been recognized with numerous industry awards for excellence in customer service, sales, and business leadership. If you're looking to build a rewarding career with an established company that values teamwork, professional growth, and a passion for boating, we'd love to hear from you. Position Summary We’re looking for a service professional who is passionate about delivering an exceptional client experience. In this role, you will support our clients through every step of their service journey, acting as both a dealership advocate and a customer advocate. The ideal candidate thrives on building strong relationships, communicates with care, and takes pride in creating a smooth, positive experience for every guest. Education and Experience Marine or automotive experience encouraged Skilled with computer systems Strong verbal and written communication skills Genuine passion for boating and helping clients Team oriented, self motivated, and process driven Organized with a professional presence High school diploma or equivalent Essential Duties and Responsibilities Conduct all interactions with professionalism and respect Communicate clearly with internal teams and external customers Look for opportunities to strengthen Strong’s Yacht Center service and sales Build positive, productive relationships with customers and team members Follow workflow processes and share ideas to improve them Maintain a clean, safe, well equipped workspace using 5S principles Contribute to a culture of continuous improvement and teamwork Handle all sensitive information with discretion Job Specific Duties Respond quickly to customer service requests and complete walk arounds when possible Prepare, present, and follow up on service quotes based on technical evaluations Maintain accurate pricing for all service work Set realistic promise dates based on customer needs and shop capacity Open, track, and manage work orders through completion while keeping customers informed Ensure work orders are finalized within 48 hours of completion Work with subcontractors to confirm quality, pricing, and timelines Recommend solutions and products that best fit client needs Build strong knowledge to support our sales team Work closely with the Service Manager and collaborate with our technicians Competitive salary with bonus opportunities Medical, dental, and vision plans Paid vacation, holidays, and sick time Training and ongoing professional development Supportive team environment Job Type: Full Time Experience Required Customer service, two years Marine or automotive industry, two years preferred #J-18808-Ljbffr Strong's Marine