Service Manager - Marine

Position Summary This managerial role is responsible to satisfy client demands for technical services in a productive and profitable manner to the delight of our Clients. Our candidate will thrive in being both a dealership and a customer advocate by carefully choosing thoughts, actions, and tools that build a positive, lasting relationship. Education & Experience To perform this job successfully you’ll have excellent interpersonal and communication skills, computer literacy, and the ability to manage multiple projects at one time. 2-5 years supervisory or management experience Marine or Automotive related experience encouraged Exceptional Client Service Skills Exceptional multitasking, planning and scheduling skills Knowledge of Inventory Management, Supplier Relations and Operations Problem Solving and Decision Making Passion for Boating & Delighting Clients Team-oriented, Self-motivated and Process Driven Well Organized with a Neat Appearance Conduct business in a respectful, professional, and ethical manner always. Communicate professionally with Internal and External Customers as appropriate. Proactively seek ways to improve profitability and grow the Strong’s brand in service and sales business. Nurture positive and productive working relationships with Customers and Team members. Follow workflow processes and make recommendations for improvement where appropriate. Using 5S methodology maintain safe, properly equipped, and well-organized work environment. Seek out and implement ongoing improvements listening carefully using Teamwork principles. Maintain confidentiality of information where appropriate. Job Specific Duties Conduct consistent day-to-day service operations in accordance with established culture, policy and procedure understanding that delighted, loyal clients are the key to ongoing success and growth. Support your location’s General Manager in providing effective guidance for those throughout your facility in maintaining appropriate demeanor and professionalism that will strengthen client respect and improve our Customer Satisfaction Rating. Collaborate with location General Managers and Service Managers at other locations to share information, support one another, and develop best practices to provide a uniform, high level, personable experience in delighting Clients and Employees. Support compliance of all local, state, and federal laws and accounting principles including regulations regarding boating and boating safety, environmental protection, employment, and other areas. Maintain regular communication with clients to provide information of value and ensure that clients’ needs are met. Understand performance measurables and engage a path to continuous improvement. Maintain Key Service Performance indicators and provide regular feedback to Team Members. Proactively manage a year-round seasonal service plan for each Client/Boat combination. Manage Service function to complete Client requests for service in a consistent and timely manner. Manage sub-contractors on quality, price, delivery, and valid insurance/certifications. Manage performance level of 8-12 hours scheduled work minimum for each technician. Manage performance level of work order finalization and billing within 2 days of work completion. Maintain integrity of promise dates based on Client needs and supplier/shop capacity. Develop and maintain a professional service team through skills development and mentoring. Develop and maintain a professional service team capable of remote service as needed. Develop and maintain a professional service team capable of 6-7 Day coverage as needed. Develop Service Advisors as a significant resource to our salespeople. Work with the General Manager to complete annual evaluations of all subordinate work performance on time. Collaborate with the General Manager to ensure the location Yard Manager is aware of daily scheduled work and supporting in day-to-day needs of the service team. Benefits In return for your excellent skills and abilities we provide a comprehensive benefits package. #J-18808-Ljbffr Strong's Marine