Client Operations Manager

About Invesco As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco. What’s in it for you Our people are at the very core of our success. Invesco employees get more out of life through our comprehensive compensation and benefit offerings including: Flexible paid time off Hybrid work schedule 401(K) matching of 100% up to the first 6% with a discretionary supplemental contribution Health & wellbeing benefits Parental Leave benefits Employee stock purchase plan Job Description The Client Operations Manager (COM) provides proactive operational leadership across the institutional client lifecycle, including onboarding, transitions, reporting, and ongoing service. Partnering closely with Sales, Relationship Management, and internal teams, the COM delivers scalable, client‑focused solutions while driving process improvement and risk mitigation. Serving as the primary operational contact for institutional clients, the COM liaises between clients, distribution, and operations to ensure a high‑quality client experience. The role resolves day‑to‑day client inquiries and collaborates with internal subject matter experts on more complex requests. Responsibilities Act as the central operational point of contact for institutional clients Partner with Sales and Relationship Managers to support client servicing and onboarding Lead and monitor client onboarding and transitions, ensuring timely execution Liaise across Trading, Legal, Compliance, Investments, Trust, and Operations Resolve daily client inquiries and complex operational issues; escalates risks as needed Ensure delivery against client SLAs and KPIs; track, log, and escalation issues Identify process improvements, automation opportunities, and operational risk reductions Provide regular updates to the Head of Client Operations Stay current on market and regulatory developments affecting client serving Drive continuous improvement, standardization, and scalability initiatives Partner with technology and operations teams to implement automation and data solutions Champion a culture of accountability, innovation, and operational excellence The Experience You Bring 8+ years of investment operations experience 5+ years of institutional client service experience 5+ years of onboarding and account transition experience Strong understanding of asset management operations, regulatory requirements, and distribution channels Proven ability to lead change, influence without authority, and manage cross‑functional priorities Excellent analytical, communication, and stakeholder‑management skills Strong Excel skills; tech‑savvy mindset preferred Invesco product knowledge a plus Strong verbal and written communication with a transparent, collaborative style Tech‑savvy with strong Microsoft Office skills; advanced Excel preferred Analytical, structured decision‑maker with sound independent judgment High attention to detail with a proactive, solutions‑oriented mindset Proven ability to manage priorities, deadlines, and complex workloads Client‑centric approach with credibility in financial services Strong interpersonal skills; able to build trust and influence without authority Proactive, “can‑do” attitude with initiative and adaptability to change Comfortable making decisions, resolving issues, and executing realistic plans Results‑driven, self‑motivated, and open to feedback for continuous improvement A Bachelor's Degree and/or equivalent work experience Advanced degree or CFA preferred The salary range for this position in Downers Grove is $145,000 - $155,000/year. The total compensation offered for this position includes salary and incentive pay and will vary based on skills, experience and location. Full Time / Part Time Full time Worker Type Employee Job Exempt Yes Workplace Model According to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which—as of October 1, 2025—includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The job holder may be required to perform other duties as deemed appropriate by their manager from time to time. Invesco's culture of inclusivity and its commitment to diversity in the workplace are demonstrated through our people practices. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, gender, gender identity, sexual orientation, marital status, national origin, citizenship status, disability, age, or veteran status. Our equal opportunity employment efforts comply with all applicable U.S. state and federal laws governing non‑discrimination in employment. #J-18808-Ljbffr Invesco