Dispatcher
J&W Heating and Air + Plumbing
Summary:
As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.
Essential Functions & Responsibilities:
We invest in the whole you your health, your family, and your future. When you join us, you're not just getting a job you're gaining a benefits package designed to support you at every stage of life.
As a Dispatcher, you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.
Essential Functions & Responsibilities:
- Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
- Dispatch technicians based on skill set, location, availability, job priority, and estimated completion times.
- Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
- Communicate clearly with technicians and customers regarding appointments, scheduling changes, job status, and service needs.
- Use dispatching and scheduling technology to streamline operations, improve response times, and maintain accurate job information.
- Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
- Track daily routes and appointments to ensure technicians have the information, tools, and time needed to complete jobs successfully.
- Work closely with management, technicians, and customers to resolve scheduling conflicts and keep field operations running smoothly.
- Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.
- Minimum of 2 years of experience in dispatching.
- Trades knowledge is a plus.
- Strong customer service and data entry skills.
We invest in the whole you your health, your family, and your future. When you join us, you're not just getting a job you're gaining a benefits package designed to support you at every stage of life.
- Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA.
- Dental Insurance: Dental coverage with low weekly premiums.
- Vision Insurance: Vision coverage with low weekly premiums.
- Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
- Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
- Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
- Additional Life Insurance: Optional additional life insurance coverage available.
- Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
- Supplemental Health Plans: Including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot an exclusive employee discount program.
- PTO and Paid Holidays Available
Vacancy posted 1 day ago
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