Service Activation Manager

Careerscape is recruiting on behalf of our client, a growing technology and managed services provider, for an experienced Service Activation Manager to lead the end-to-end activation of new client services. This is a great opportunity for someone who thrives on turning signed contracts into live, working solutions and who enjoys being the connective tissue between sales, provisioning, engineering, and the customer.

Day to day, you will juggle multiple active implementations at once, chase down the details that keep projects moving, and stay calm when a vendor slips a delivery date or a customer changes scope mid-stream. People who do well in this role are organized without being rigid, communicate clearly under pressure, and take real ownership of outcomes rather than just checking boxes. If you like solving operational puzzles and seeing a project through from kickoff to go-live, this role was built for you.

Responsibilities

• Own the end-to-end service activation process for new and existing client accounts
• Coordinate with sales, provisioning, network operations, and engineering teams to schedule and execute activations
• Serve as the primary point of contact for clients during the activation and onboarding period
• Track activation timelines, identify risks, and proactively resolve delays or blockers
• Maintain accurate records of activation status across multiple systems and tools
• Communicate activation milestones, changes, and issues to internal stakeholders and clients
• Partner with vendors and third-party carriers to confirm circuit or service readiness
• Develop and refine standard operating procedures for activation workflows
• Escalate and manage complex or at-risk activations to timely resolution
• Provide regular status reporting to leadership on activation pipeline and performance metrics

Requirements

• 5+ years of experience in service activation, implementation, or project coordination roles
• Experience in telecommunications, managed services, or technology service delivery preferred
• Strong organizational skills with the ability to manage multiple concurrent projects
• Excellent verbal and written communication skills for client-facing interactions
• Proficiency with project tracking tools and CRM or provisioning platforms
• Demonstrated ability to work cross-functionally with sales, operations, and engineering teams
• Problem-solving mindset with comfort operating in ambiguous or fast-changing situations
• Associate's or bachelor's degree in business, telecommunications, or related field preferred
• Availability to work US business hours with occasional flexibility for client needs

Benefits

• Medical, dental, and vision insurance
• 401k retirement plan with employer match
• Paid time off and paid holidays
• Remote-first work environment with flexible scheduling
• Home office stipend for remote equipment
• Company-provided laptop and technology allowance
• Professional development and training reimbursement
• Life and disability insurance options
• Employee assistance program
• Collaborative, growth-oriented team culture

Job Type: Full-Time | Work Type: Remote | Industry: Information Technology | Experience: Mid-Senior