Patient Service Representative

Patient Service Representative

Immediate opportunity for full or part time patient care coordinator with insurance billing experience for well established eye care practice. 1 location, 2 providers, 1 evening per week, occasional Saturdays. Please send resume and salary requirements.

Qualifications

• Excellent customer service and communication skills.
• Empathetic personality and attention to patient's needs.
• Management of multiple tasks simultaneously.
• Strong problem solving skills.
• Ability to work as a team member.
• Strong organization with attention to detail.
• Respectful treatment of patients and co-workers.
• Experience answering multi-line telephones promptly and courteously.
• Professional appearance.
• Initiative to solve problems and complete projects.
• Positive attitude.

Additional Information

Patient Check-In

1. Checks patients in, greeting everyone in a pleasant and professional manner.
2. Tracks patients in the reception area and communicate with them, as needed.
3. Evaluates chart data to verify all information has been received, completed, and signatures obtained.
4. Photocopies/Scans patient's insurance card.
5. Ensures that proper authorization or referral is collected and entered into system.
6. Assists patients in obtaining authorization or referrals that have not been received by the practice when possible.
7. Enters all new patient demographic information into the computer.
8. Verifies patient insurance and address information.
9. Places charts in bin for specific physician or technician.
10. Marks arrival time of patients in office and make sure that patients are seen on time.

Patient Check-Out

a. Presents and collects fees, posting charges and payments, making next appointment.

b. Reviews fee sheets for correct charges and diagnosis marked; enters information into computer.

c. Ensures patients understand their condition and treatment; provides any special instructions to patients upon leaving.

d. Puts route slips in numerical order after previous night's deposit, and lists missing numbers.

e. Schedules return appointments for follow-up as necessary.

f. Schedules patients for transfer of care and any required diagnostic testing.

g. Explains all fees and patient financial responsibility.

h. Secures all necessary patient signatures; obtains proper informed consent and insurance authorization.

i. Ensures patient satisfaction.

j. Directs patients to optical.

k. Reads the route slip to be sure all necessary information has been recorded; obtains any additional information needed before patient departs.

Telephones

a. Answers inbound telephone calls and routes to appropriate station:

· Transfers calls regarding appointments to the medical secretary and/or receptionist.

· Transfers calls requesting medical advice, prescription refills, or surgery information to the ophthalmic assistant.

· Triages calls seeking financial information to the business manager.

· Transfers calls from physicians to the doctor being requested or the doctor who is presently on call.

· Places all other calls for doctors in the message window.

Administrative

1. Enters appointment recall cards to be mailed for future visits.
2. Prepares recall cards for month in advance.
3. Assist with sorting distribution and stamping of mail.
4. Makes appointments on an as-needed basis.
5. Compiles a daily list of all patients requiring preauthorization for subsequent office visits and procedures, presents this list to the front office supervisor on a daily basis.
6. Maintains updated billing procedures and correct coding modifiers.
7. Stocks and keeps check out area and computer area clean.

All your information will be kept confidential according to EEO guidelines.