Lead Server/Dining Room Manager for Assisted Living Facility

Job Summary

The Dining Room Manager is responsible for overseeing the daily operations of the dining area, ensuring exceptional customer service and a high-quality dining experience. This role involves managing staff, coordinating food service activities, and maintaining a welcoming atmosphere for guests. The ideal candidate will possess strong leadership skills to help motivate our staff to provide excellent customer service in a rewarding environment. They will have a background in food service management, with a focus on enhancing customer satisfaction and operational restaurant efficiency.

Essential Duties and Responsibilities

• Excellent communication skills.
• Good interpersonal skills and abilities.
• Become the liaison between the kitchen and the front of the house.
• Assist with recruiting, training and development programs for all staff.
• Monitor employee dress code.
• Perform Dining Room opening and closing duties, and ensure all servers are trained to perform.
• Attend management and staff meetings.
• Interact with Residents by answering questions, solving problems, overseeing services, taking reservations and introducing him or herself to prospective Residents on tours.
• Undertake special projects as requested.
• Respond efficiently and accurately to Resident complaints.
• Organize and supervise Front of the House team member shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
• Other tasks Culinary Director or Executive Director may need.

Skills

• Proven work experience as a lead server or similar role in high volume atmosphere for a minimum of 2 years.
• Proven customer service training experience.

Experience

Candidates should have a solid background in the food industry with experience in roles such as restaurant management or assistant manager positions. Preferred qualifications include:

• Experience in fine dining or casual dining environments ~ Restaurant or Hospitality industry: 2 years (Preferred)
• Proven track record of effective team management and leadership skills.
• Knowledge of culinary practices, food safety standards, and inventory management ~ Management experience 1 year (Required)
• Familiarity with catering services, banquet operations, or bar management is a plus.
• Strong customer service orientation with excellent communication skills. The Dining Room Manager plays a crucial role in creating an enjoyable dining experience while ensuring operational excellence. If you have a passion for hospitality and a commitment to quality service, we encourage you to apply.

FL Clearinghouse | Florida Agency for Health Care Administration