HVAC Dispatcher

Are you a master puzzle-solver who thrives under pressure? Do you look at a constantly shifting schedule and see an exciting challenge rather than a chaotic mess? At LCS Heating and Cooling, we built our reputation on exceptional service, a supportive workplace culture, and a team that feels like family. We offer great benefits, stable year-round work, and a leadership team that invests in your success. But we also hold a high bar. We don't just need someone to schedule calls; we need a strategic partner to manage our board, maximize our revenue, and support our team of 6 field technicians. What You Will Do (The Strategic Puzzle) Master the Board: You aren't just slotting appointments. You will use capacity planning to balance demand calls and maintenance visits, ensuring we match the right technician to the right call based on skill, geography, and opportunity. Look Ahead: You will manage today’s calls while keeping a sharp eye on the week ahead, adjusting schedules dynamically as the weather and demand shift. Drive the Schedule: When the weather is extreme, you will calmly handle high-volume incoming service requests. When the weather is mild, you will shift gears seamlessly, making 50+ outbound calls a day to schedule maintenance memberships and keep our technicians’ trucks fully booked. Tech & Parts Liaison: You will communicate constantly with our 6 field technicians, tracking their parts requests, ordering components, and managing critical follow-up appointments to ensure no customer falls through the cracks. What It Takes to Succeed High‑Velocity Focus: You can handle a fast‑paced environment when the heat (or cold) is on, without losing your cool or your attention to detail. Proactive Grit: You don't get bored when the phones stop ringing; you see it as an opportunity to hit the phones, make outbound calls, and build the schedule. Critical Thinking: You understand logistics. You can think three steps ahead to prevent overbooking while maximizing daily efficiency. Flawless Communication: Clear, professional verbal and written communication is non‑negotiable. You represent our brand to customers and are the anchor for our field team. Stability: We are looking for a long‑term team member who wants to grow with us, not a job‑hopper looking for a temporary stop. What We Offer Competitive compensation with bonus opportunity, based on experience. A positive, high‑energy work culture where your voice is heard and your hard work is celebrated. Modern technology and tools to help you succeed. Consistent training and coaching. Compensation: $23.00 - $25.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place! How many jobs have you had in the last 5 years? * I was referred to this position by a current employee Benefits of working as an HVACR Technician Jobs Are Available Now! When considering a position in HVAC you are considering a career path that grants you the opportunity to find a job today. The demand for skilled tradespeople continues to grow across the USA. More Than Just a Career. HVACR supports all aspects of modern life. By working in HVACR you are helping to ensure food, medicine, and comfort are maintained. A career in HVACR allows you to make a difference. Opportunity for Career Advancement. Choosing a career in the HVAC industry presents you with an exciting professional path that promises job security and excellent earnings potential. HVACR professionals make an average of $47,000 per year. This is as much as many college graduates make, without the burden of debt, or the stress of having to deal with an oversaturated job market. The Future Is Bright: Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. The HVACR industry is projected to have nearly 115,000 job openings by 2026. Our industry is growing much faster than many other fields and provides stable long‑term jobs. New Technologies. HVACR offers opportunities to work in high‑tech, innovative fields. New HVACR is being designed to be more environmentally friendly by using less energy and less polluting chemicals. Variety of Career Paths. HVAC technicians work with everything from pipes to electrical systems, so it's more varied than other trades. Start out as a technician in the HVAC industry and you could move on to become a service manager, move into sales, morph into building maintenance, or start your own HVAC business. #J-18808-Ljbffr