Chief Operations Officer

Job Description

Job Description

Location: Bend, Oregon - In Person

Status: Full-Time, Exempt

Benefits: Competitive Salary, 401(k), Health Insurance, Generous Paid Time Off

At Shepherd’s House Ministries, we believe in meeting people exactly where they are—with compassion, dignity, and grace. We offer food for the hungry, shelter for the homeless, and supportive programs for individuals facing life-controlling challenges. Our mission is to break cycles of pain by healing hearts and transforming lives.

We create grace-filled environments where every person is welcomed, valued, and encouraged to pursue meaningful life change at their own pace. Through supportive services, innovative programs, and a deeply caring team, we walk alongside each individual on their journey—reflecting the transformative love of God in all we do.

This position has a BFOQ to be faith aligned.

We are seeking a passionate and mission-driven Chief Operations Officer (COO) to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work.

The Chief Operations Officer (COO) is accountable for providing strategic and operational leadership that strengthens and advances the mission, culture, and long-term effectiveness of Shepherd’s House Ministries. Serving as a key partner to the CEO and Executive Team, the COO ensures organizational operations are aligned, collaborative, and mission-driven. This role is responsible for identifying operational gaps and opportunities, fostering strong internal and external partnerships, and ensuring systems, resources, and teams work cohesively to support organizational goals, program excellence, and sustainable growth in accordance with SHM’s Mission Statement and Core Values.

Strategic Work Expectations:

• Shall strive for and embody honesty, compassion, forgiveness, mercy, gentleness, hospitality of spirit, and the deep love of Jesus in word and deed, leading with humility, compassion, and self-awareness.
• Will work towards having a teachable spirit and a willingness to learn.
• Collaborate in partnership with leadership, advisors and coworkers to contribute to and carry out the organization’s strategy and goals.

Duties & Responsibilities:

• Model and promote SHM’s mission, culture, and core values through leadership, decision-making, and daily operations as a member of the Executive Team.
• Lead, supervise, and develop direct reports through hiring, coaching, training, performance management, accountability, and professional development.
• Provide strategic oversight and operational leadership
• Ensure organizational technology systems, infrastructure, communication tools, and operational platforms effectively support SHM operations and growth.
• Oversee facility operations, maintenance, safety, and capital improvement projects, ensuring compliance with OSHA requirements and organizational standards.
• Develop, implement, and continuously improve operational systems, workflows, policies, procedures, and organizational processes to enhance effectiveness and sustainability.
• Partner with Finance leadership to support budgeting, forecasting, cost management, and responsible stewardship of organizational resources.
• Establish and monitor operational metrics, dashboards, and reporting systems to evaluate performance, identify trends, and support strategic decision-making.
• Provide leadership and coordination during organizational emergencies, facility disruptions, critical incidents, and community response situations.
• Ensure organizational compliance with applicable legal standards, grant requirements, labor laws, safety regulations, and risk management practices.
• Collaborate with the CEO, Executive Team, and community partners in strategic planning, organizational leadership, partnership development, and execution of organizational initiatives.
• Participate in shared leadership responsibilities, including executive team support, community engagement, on-call leadership rotation, and advancing the spiritual and organizational culture of SHM.

Please note that this is not a comprehensive list and that this position will perform other duties as assigned to support organizational needs.

Qualifications:

Education & Experience:

• Bachelor’s degree in a related field required; Master’s degree preferred, with at least five (5) years of senior leadership or operational management experience in nonprofit, ministry, healthcare, housing, or human services settings.
• Strong leadership and change management abilities, with experience leading high-performing, values-aligned teams through growth and organizational development.
• Committed Christian with a passion for serving individuals experiencing homelessness, addiction, and mental illness, including familiarity with trauma-informed care principles.
• Excellent strategic thinking, communication, collaboration, and relationship-building skills, with the ability to work effectively with diverse stakeholders.
• Experience in operational oversight, compliance, risk management, budgeting, and organizational systems, with the ability to manage multiple priorities and departments effectively.

Spiritual & Professional Qualities:

• Ability to remain flexible and adapt well.
• Work well in a team environment and be able to accept input as well as supervisory guidance.
• Able and willing to interact with shelter guests in a compassionate and respectful manner.
• Knowledgeable and empathetic to the needs of the poor and suffering.
• Able to maintain a positive, professional, Christ-like manner with all donors, staff, guests, and volunteers.

Working Conditions:

• Ability to sit for extended periods while performing administrative, strategic planning, and computer-based work.
• Ability to stand, walk, and move throughout office, shelter, residential, kitchen, and outdoor environments as needed.
• Ability to travel between multiple SHM locations and attend offsite meetings, community events, and project sites.
• Ability to occasionally bend, stoop, kneel, climb stairs, and lift or move materials weighing up to 25 pounds.
• Ability to effectively operate office technology and communicate clearly in person, by phone, and electronically in both routine and emergency situations.

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of the People Team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Shepherd’s House Ministries provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Shepherd’s House Ministries is formed and filed as 501c3, as such there are certain positions under ministry privately funded programs that require faith alignment as a BFOQ.