Senior Operations Supervisor

Senior Operations SupervisorThe Senior Operations Supervisor coordinates staff scheduling and provides hands-on supervision of arena conversions, event setups, and operational readiness at Landers Center. This position leads crews through time-sensitive conversions for hockey, arena football, and NBA basketball events, ensuring each configuration is completed safely, accurately, and on schedule. Overnight work is required periodically, but this is not a dedicated overnight position. The department rotates overnight supervision among multiple supervisors based on event needs.The position also oversees part-time operations staff supporting the new convention center, scheduled to open in 2027, including room setups, event changeovers, and breakdowns. This role requires a dependable leader who can organize crews, manage competing priorities, and maintain clear communication across shifts and departments.ESSENTIAL DUTIES AND RESPONSIBILITIESPrepare and maintain staff schedules based on the event calendar, conversion timelines, crew availability, and approved labor budgets; coordinate the rotation of overnight supervision with other department supervisors and adjust coverage for absences and event changes.Assign daily and overnight work, conduct pre-shift briefings, establish priorities, and monitor progress to meet event readiness deadlines.Lead arena conversions between hockey, arena football, NBA basketball, concerts, and other event configurations, following approved layouts and operating procedures.Oversee the installation, removal, protection, and storage of event equipment, including ice covers, basketball flooring and goals, football turf and field components, seating, barricades, staging, and related equipment.Coordinate conversion sequencing with event management, ice operations, maintenance, and other departments to protect playing surfaces, equipment, and the facility.Inspect completed setups for accuracy, cleanliness, safety, and readiness; correct deficiencies and communicate completion or delays to management.Provide clear shift handoffs documenting completed work, outstanding tasks, equipment concerns, and staffing needs.STAFF SUPERVISION AND CONVENTION CENTER OPERATIONSSupervise, train, and coach assigned staff, including part-time convention center crews; explain work expectations and reinforce accountability, teamwork, and professional conduct.Coordinate convention center setups and breakdowns according to approved event plans, including tables, chairs, staging, partitions, and other furnishings.Support operational preparations for the convention center opening in 2027 through staff training, setup procedures, equipment organization, and readiness checks.Monitor attendance and time records, report discrepancies, and provide management with documented performance concerns and coaching needs.Enforce safe work practices, proper equipment use, and required protective equipment; promptly address or escalate hazards, injuries, and incidents.Maintain conversion checklists, setup records, equipment inventories, and labor reports; identify damaged equipment and submit maintenance needs.Perform other related operational duties as assigned.REQUIRED QUALIFICATIONSAt least two years of supervisory experience, including scheduling employees, assigning work, and overseeing staff performance.Ability to lead crews during assigned shifts, including periodic overnight conversions, and complete multiple tasks under firm event deadlines.Strong organizational, communication, problem-solving, and team leadership skills.Ability to read event layouts, follow setup instructions, and maintain accurate schedules and operational records.Availability to work a variable schedule that includes evenings, weekends, holidays, and extended shifts as event needs require. Overnight assignments are periodic and shared through a rotation among multiple department supervisors; overnight work is not required for every shift.