IT Support Technician

IT Systems Support Specialist

This position is contract to hire and only open to Bartlesville, Oklahoma, not open to remote. Please ensure city/state of candidate's residence is listed on resume.

Primary Purpose:

To provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.

Essential Functions and Responsibilities:

• Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues).
• Issues are reported via email.
• Provides moderate to complex troubleshooting and software development issues as needed.
• Communicates high visibility issues to immediate supervisor.
• Escalates calls to the appropriate departments as needed.
• Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues.

Additional Functions and Responsibilities:

• Performs other duties as assigned.
• Supports the organization's quality program(s).

Requirements:

This position is contract to hire and only open to Bartlesville, Oklahoma, not open to remote. Please ensure city/state of candidate's residence is listed on resume.

Qualifications:

Education & Licensing: Bachelor's degree from an accredited college or university preferred.

Experience: Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with proprietary systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge:

• Excellent customer service skills
• Proven understanding and knowledge of quality
• Good knowledge of service center processes and procedures
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good judgment and discretion skills
• Ability to manage multiple projects and set priorities
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Ability to complete required number of monthly quality monitors

Work Environment:

When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Physical: Computer keyboarding, travel as required. Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Note: Credit check is mandatory. EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."