Outreach and Network Development Specialist

University Of Utah Health Position

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is for the use of the Office of Network Development, unless otherwise approved. Approval from Compensation is required before posting. This position reports to the Office of Network Development and Telehealth with dual accountability to School of Medicine Department Leadership. The selected candidate will be responsible for driving strategic growth initiatives as identified by the Office of Network Development, Hospital Service Lines, and the School of Medicine Department leadership. This individual will act as a liaison between University of Utah Health and referring providers in order to increase utilization of identified U Health services, streamline the referral process, resolve issues, and communicate new programs and services. The candidate will possess strong communication skills in order to build meaningful relationships with providers in an assigned territory. This position is not responsible for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Builds, maintains and expands relationships with referring providers and their support staff to make the organization the preferred provider of choice for referred patients.
• Educates providers on the organization's specialty services, particularly new products and services.
• Ensures regular contact and exchange of feedback is occurring between the organization and external providers.
• Documents encounters and market intelligence in CRM and shares critical market intel with leadership.
• Understands methods for making data driven decisions to appropriately identify and target meaningful opportunities.
• Gathers feedback on patient and provider satisfaction and packages intelligence in CRM.
• Assists in resolving complaints on service delivery issues in conjunction with the Manager of Provider Communications.
• Identifies opportunities to improve the referral and service delivery process through tactful questioning and interactions with providers and staff members.
• Educates and registers referring providers on EPIC Link to ensure communication regarding shared patients is accessible and obtainable.
• Coordinates opportunities for new providers within the organization to interact with internal referring providers and assists in outreach onboarding process.
• Demonstrates the value of their efforts through meeting key performance indicators and quantifying success of their initiatives with supporting data.
• Maintains detailed records of interactions and outreach initiatives. Produces reports and assists in analyzing data for trends in referral patterns and opportunities.
• Coordinates efforts and functions as an effective team member with market managers, service line and department leadership. Ensures there is frequent and timely communication and avoids duplication of efforts.

Knowledge / Skills / Abilities

• Ability to conduct oneself in a manner that portrays the PROMISE standards of the organization.
• Strong interpersonal skills and the ability to interact with, support and influence the behavior and activities of referring physicians, management and co-workers.
• Demonstrated verbal and written communication skills.
• Knowledge of clinical business operations processes and procedures.
• Demonstrated public speaking/presenting skills. Ability to represent the organization in social and public settings. Strong organizational skills.
• Ability to work independently and in a group setting, high integrity, reasoned and thoughtful judgment, a sense of urgency and analytical and intuitive skills.
• Flexibility as it relates to schedule, responsibilities and priorities.
• Demonstrated proficiency in business systems, technology, and social media.
• Ability to analyzing data in order to identify key opportunities for business growth.
• Demonstrated understanding of clinical referral patterns and ability to communicate clinical data points and outcomes to drive results.

Qualifications

Required

• Bachelor's degree in a related field, or the equivalency.
• Four (4) years of related experience.

Qualifications (Preferred)

Preferred

• Master's degree in a related field.
• Clinical knowledge/background.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Listening, Sitting, Speaking, Standing, Walking