Customer Service Representative

Overview We’re partnering with a close-knit, local company to find a professional and detail-oriented Customer Service Representative to join their team. This is a full-time, direct hire role based in Edwardsville, KS, with a consistent schedule of 8:00 AM to 4:30 PM, Monday through Friday. The position is fully in-office, supporting a small, collaborative team in a casual industrial office setting. If you’re someone who enjoys helping others, is comfortable managing order details, and likes working in a busy, team-focused environment, this could be a great fit. Responsibilities Take customer orders by phone and email for commercial appliances and parts Enter detailed product orders accurately, including shipping and freight specifics Respond to customer inquiries and provide support or escalate as needed Maintain customer accounts and track order activity in internal systems Reconcile machine orders with production reports and generate weekly reports Support key account tracking and documentation for leasing and consignment Stay flexible and cross-trained, supporting team coverage and shared responsibilities Assist with other duties as assigned by the customer service manager Requirements Strong attention to detail and ability to keep track of order specifications Excellent communication skills and a service-oriented approach Comfortable working in an open office environment with multiple conversations happening Basic proficiency with Microsoft Office and ability to learn new software Reliable, professional, and eager to learn the products and parts they support Previous customer service experience is a plus Job Details Seniority level: Associate Employment type: Full-time Job function: Customer Service Industries: Wholesale Base pay range: $20.00/hr - $21.00/hr Get notified about new Customer Service Representative jobs in Kansas City, KS . #J-18808-Ljbffr Morgan Hunter