Product Designer [Blue Ash, OH]

Job Summary Job Title: Product Designer Duration: Long Term Engagement (Contract to Hire) Location: Blue Ash, OH - Hybrid This Product Designer role will support Next Generation Point of Sale (NGPOS) initiative to modernize the checkout experience across our stores, pharmacies, and fuel centers. The candidate will work as part of a Product Design team focused on NGPOS’s end‑user experience, data platform, and release enablement tool. Key Responsibilities Conduct research with NGPOS’s wide range of end users (cashiers, in‑store shoppers, service desk representatives, and fuel center attendants) to understand each audience’s unique needs and pain points. Lead and facilitate collaborative workshops with large cross‑functional groups including attendees from Engineering, Product Management, Architecture, and Retail Operations to solve both experience and technical challenges. Work closely with multiple development teams to provide upfront design direction, participate in agile ceremonies, and collaborate with Quality Engineering to ensure developed solutions align with the overall experience vision. Build and maintain UX artifacts such as personas, user journeys, and service blueprints to illustrate the complexity of the point‑of‑sale ecosystem and its many touchpoints. Understand the role data (qualitative & quantitative) plays in design, including how to effectively capture, synthesize, and apply it to make informed design decisions. Demonstrate awareness of AI and willingness to adopt emerging AI tools and workflows as part of the design process. Benefits Health, vision, and dental insurance (single and family coverage) 401(k) plan (employee contributions only) Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at: View email address on click.appcast.io or View phone number on click.appcast.io. #J-18808-Ljbffr Matlen Silver