Senior Technical Delivery Manager

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Requisition ID: 21050


Remote Work Available: Yes


Position title: Senior Technical Delivery Manager

Department: IT Delivery

Reports To: Director, IT Delivery

Location: Remote / Hybrid (as applicable)

Employment Type: Full-Time

Position Summary

The Senior Technical Delivery Manager (Sr. TDM) is responsible for end-to-end ownership of their assigned domain, including delivery execution, process governance, vendor management, and continuous improvement. This role emphasizes ownership, accountability, and domain-level leadership across internal teams and external vendors.

Key Responsibilities

Domain Ownership & Delivery Accountability

• Own delivery performance across assigned domain.
• Establish and enforce delivery processes and governance.
• Ensure alignment to business outcomes and measurable value.
• Drive accountability across teams and vendors.
• Resolve systemic delivery issues and process gaps.

Vendor Management & Oversight

• Lead vendor delivery managers and oversee performance.
• Govern vendor engagements, SLAs, and capacity.
• Approve vendor timesheets and invoices.
• Maintain vendor scorecards and provide performance feedback.

Process Ownership & Continuous Improvement

• Own all assigned delivery processes.
• Identify and drive measurable process improvements.
• Enforce delivery standards and governance.
• Lead retrospectives and continuous improvement initiatives.

Program Leadership & Roadmap Management

• Own domain-level delivery roadmaps and collaborate with other domain leads.
• Lead estimation and planning efforts.
• Provide delivery forecasts and manage risks and dependencies.

Financial & Capacity Management

• Support budget planning and oversight.
• Ensure vendor spend aligns with scope and delivery outcomes.
• Optimize capacity and cost efficiency.

Delivery Leadership & Talent Development

• Mentor Technical Delivery Managers across the organization.
• Drive consistent delivery standards.
• Foster a one-team culture across internal and vendor teams.

Metrics, Reporting & Performance Management

• Define and maintain delivery performance metrics.
• Develop new metrics and reporting mechanisms.
• Use metrics to drive accountability and improvement.

Stakeholder & Vendor Communication

• Provide executive-level delivery updates.
• Serve liaison across stakeholders, teams, and vendors.
• Ensure clear communication of expectations and performance; clearly (and thoughtfully) articulate when either are not reached.

Qualifications

Required:

• 10+ years in technical delivery or program management.
• Experience in e-commerce or digital platforms.
• Multi-vendor and multi-team delivery leadership experience.
• Strong communication and leadership skills.
• Proven experience with developing and maintaining delivery metrics, governance, and financial oversight.
• Proven agile track record.

Preferred:

• Experience with enterprise commerce platforms (Adobe, SAP, Magento).
• Vendor ecosystem experience.
• PMP, CSM, or SAFe certification.

Core Competencies

• Delivery Ownership
• Vendor Management
• Process Improvement
• Financial Oversight
• Executive Communication
• Data-Driven Decision Making
• Cross-Functional Leadership

Success Metrics

• Process adherence across all teams
• Delivery metrics tracked and reviewed regularly
• Vendor performance measured and improved
• Continuous improvement actions completed each release
• Roadmaps aligned to business priorities

Please apply directly through our official careers site or authorized recruitment channels. Using third-party application services may create issues with your applicant profile and lead to processing delays.


Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.


Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.