Agency Support Advisor

Agency Support Advisor

Location: NY, US FL, US RI, US VA, US LA, US MA, US MD, US ID, US OK, US TN, US MI, US NJ, US PA, US NC, US TX, US OH, US SD, US ME, US MN, US DE, US CO, US AL, US KS, US GA, US OR, US SC, US IA, US CT, US IL, US NH, US NE, US IN, US KY

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®—Infinite Possibilities. One Family.

Purpose Statement

Dynamic individual with a passion for customer service and travel. Associate is trained to manage agency and customer relation requests for reservations, fulfillment, destination assistance, invoicing, or similar. Associate must be enthusiastic and willing to learn in a multi-faceted agency environment.

Key Accountabilities and Outcomes

• Support the agency with reservations, fulfillment, call/email/chat screening, queue assignments and other product support.
• Support customers with the booking tools including, navigational support, issue resolution and client response.
• Use positive telephone/email/chat techniques; act quickly on special requests and maintain excellent agency and client relations.
• Have a clearly defined understanding of agency requirements and policies (through training) to maintain Service Level and Performance goals.
• Utilize individual and team resources to recommend innovative solutions and process enhancements.
• Proactively support preferred supplier programs.
• Participate in training, supplier, and engagement programs either virtually or in-person as required.
• Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.

Knowledge, Skills, and Experience

Bachelor's degree desired. Minimum 1 year working experience in a customer service or hospitality position. An ability to convey exceptional customer service through all distribution channels (oral, written, electronic). High level of attention to detail. Excellent problem-solving skills, as well as initiative, resourcefulness, and creativity. The ability to manage multiple priorities simultaneously and complete tasks with minimal supervision. Working knowledge of various technology platforms, booking concepts, Microsoft Office tools including Excel, email and the like.

Compensation

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $44,030.00 - $59,570.00

Bringing Your Best Self to Work

As a family-owned company, caring for our associates—their whole selves—is a top priority. That's why we provide benefits and tools to help our people balance the integration of work and life: Competitive compensation Health & financial benefits Paid time off Parental leave Family planning support Flexible work policy Associate resource groups Volunteering & community impact opportunities Holiday gatherings In-house taste tests (we are a food company after all)! It's all part of how we support our family of associates. Because in the company of family, all things are possible.

Meet Rich's

Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. With over 13,500 associates working in 100 locations globally, and annual sales at $5.9 billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's®—Infinite Possibilities. One Family.