FOOD SERVICE LEAD

Job Details Department: 11903 AMC Grafton – Food and Nutrition Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Every other weekend and holiday 11:00am to 7:30pm or 11:30am to 8pm Pay Range: $20.80 – $31.20 Major Responsibilities Acts as a resource to employees and students, including training/orienting and providing day‑to‑day work direction. Assigns, monitors, and reviews progress and accuracy of work. Monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues. Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale. Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes. Monitors general department operations, adjusts schedules, records essential information and ensures that work is completed in a timely manner. Conducts daily checks on employee staffing and makes adjustments/substitutes as necessary; assigns non‑routine tasks and duties. Provides work direction and guidance to designated food service staff and assigns tasks to provide efficient and timely service. Maintains a quality food production operation for internal and external customers. Assists in resolving issues, dealing with customer complaints, workflow, employee staffing, and equipment failures during the shift. Provides training in food preparation, pre‑serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities. Forecasts the amount of required food for patients, cafeterias, and special functions; maintains records of meal census and food usage. Manages and responds to purchasing, tray‑line, cafeteria, and/or special function requests. Inspects equipment and work areas to ensure proper use, maintenance and sanitation standards and corrects deficiencies as required. Utilizes established production safety and sanitation standards to ensure safe food handling techniques and prevent bacterial contamination. May function as a Food Service Assistant or Food Ambassador, including assembly and delivery of patient meals, dish‑room and cleaning duties, assisting patients, cash handling, balance sheets, food production, servicing cafeteria customers, preparing, serving and maintaining supplies of food and utensils. Licensure, Registration, and/or Certification Required ServSafe Food Handler certification issued by the National Restaurant Association must be obtained within 1 year. Education Required High School Graduate. Experience Required Typically requires 3 years of experience in food preparation, service techniques, cashiering and sanitation standards, general and modified diets, in a large hospital or hotel/restaurant food service environment. Knowledge, Skills & Abilities Required Strong knowledge in food service from within a hospital, restaurant or a related environment. Excellent customer service skills and communication skills to effectively interact with a variety of people. Ability to work in close cooperation with nursing personnel. Ability to read and understand written and oral communications. Must be self‑directed, able to work independently and make decisions with minimal supervision. Ability to maintain a friendly and cheerful demeanor, reflecting the culture of healing. Excellent phone etiquette. Strong knowledge and understanding of food/drug interactions and food allergens. Good organizational and time‑management skills. Intermediate computer skills in Microsoft Office or similar products. Ability to use e‑mail and internet. Physical Requirements and Working Conditions Operates equipment (dish‑machine, tray line, garbage disposal, etc.) necessary to perform the job. Demonstrates ability to safely and effectively utilize necessary power equipment. Stands, walks and reaches above shoulders for the majority of the workday as well as squats, bends, twists, kneels and climbs throughout shift. Must be able to lift up to 40lbs. from floor to a maximum 5ft. distance, and carry up to 40lbs. at waist height a reasonable distance. Must be able to push/pull with 20lbs. of force. Working atmosphere also contains fumes, odors, and dust/dirt (e.g., from floor, spices). May be exposed to mechanical, electrical and chemical hazards. Protective clothing must be worn as necessary. May be required to enter patient isolation rooms wearing appropriate coverings during meal service tray delivery and pick‑up. Will be exposed to sharp knives, other sharp cooking utensils, heat from ovens and other hazards in a kitchen environment. Benefits Compensation: base compensation within the listed pay range based on qualifications, skills, and experience. Premium pay such as shift, on‑call, and more based on job duties. Incentive pay for select positions. Opportunity for annual increases based on performance. Paid Time Off programs. Health and welfare benefits such as medical, dental, vision, life, and short‑ and long‑term disability. Flexible Spending Accounts for eligible health care and dependent care expenses. Family benefits such as adoption assistance and paid parental leave. Defined contribution retirement plans with employer match. Financial wellness programs. Educational Assistance Program. Legal Advocate Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. #J-18808-Ljbffr