Network Support & Automation Engineer

Job-ID32979239Reference26-14945Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.Job Title: Network Support & Automation EngineerLocation(s): Salt Lake City, UT Position Summary We are seeking a highly skilled Network Support & Automation Engineer responsible for supporting, troubleshooting, and automating enterprise and carrier-grade network environments. This role combines advanced network operations expertise with software development and automation capabilities to improve network reliability, scalability, operational efficiency, and service delivery.The ideal candidate will possess deep networking knowledge across routing, switching, WAN, MPLS, and security technologies, along with strong scripting and programming skills in Python, Go, or similar languages. The candidate will design and implement automation solutions leveraging tools such as Ansible, Terraform, Git, and CI/CD pipelines to streamline network operations, provisioning, configuration management, compliance, and monitoring. Key Responsibilities Network Operations & SupportTroubleshoot and support complex enterprise and carrier-grade network environments.Analyze and troubleshoot Layer 2 and Layer 3 network issues across LAN, WAN, and Datacenter infrastructures.Troubleshoot and configure network devices utilizing routing and switching protocols including:BGPEIGRPOSPFMPLSHSRPSTPMulticastVSSAnalyze and troubleshoot private IP/MPLS carrier networks utilizing BGP peering.Support sophisticated WAN architectures including Customer Edge (CE) routers, BGP routing policies, QoS configurations, and traffic engineering.Perform packet capture analysis and network traffic discovery to identify root causes and drive incident resolution.Troubleshoot network systems including:RoutersSwitchesFirewallsWireless Access PointsLoad BalancersProxy SolutionsMonitor network health, performance, availability, and capacity utilizing SNMP and monitoring platforms.Participate in 24x7 operational support and incident response activities.Coordinate with Datacenter technicians and external vendors to diagnose and resolve hardware-related issues including ports, cables, optics, modules, and network devices.Network Automation & EngineeringDesign, develop, and maintain network automation frameworks to reduce manual intervention and improve operational efficiency.Develop and maintain automation solutions using:PythonGoBash/Shell ScriptingREST APIsCreate reusable automation workflows for:Configuration deploymentCompliance validationNetwork provisioningDevice inventory managementBackup and recoverySoftware upgradesHealth checksImplement Infrastructure as Code (IaC) solutions utilizing:AnsibleTerraformDevelop automation pipelines integrating network infrastructure with modern DevOps practices.Create and maintain CI/CD pipelines for automated testing, validation, deployment, and rollback of network configurations.Utilize Git-based version control for infrastructure code, automation scripts, and network configurations.Build automated compliance and configuration drift detection mechanisms.Integrate network tools, telemetry platforms, and APIs to improve monitoring, observability, and operational analytics.Develop automation dashboards and reporting systems to track network performance, incidents, and automation success metrics.Monitoring, Analytics & ToolingAnalyze network utilization, performance metrics, configurations, and logs using tools such as:SplunkHPNANetdiscoAruba Mobility MasterPulseSynapseCyrusForward ToolMonitor network alerts and incidents through enterprise monitoring platforms.Utilize SNMP monitoring platforms such as EMC SMARTS and similar enterprise monitoring systems.Perform proactive capacity planning, trend analysis, and performance optimization.Collaboration & Continuous ImprovementCollaborate with Infrastructure, Security, Cloud, Application, and DevOps teams to improve network service delivery.Participate in architecture reviews and automation strategy initiatives.Create technical documentation, runbooks, standard operating procedures, and automation design documents.Drive continuous improvement initiatives focused on reliability, operational efficiency, and reduction of manual tasks.Required Qualifications Networking5+ years of experience supporting enterprise or service provider network environments.Strong knowledge of networking technologies and protocols:TCP/IPBGPOSPFEIGRPMPLSRIPSNMPMulticastHSRPSTPVSSCarrier CircuitsWAN TechnologiesHands-on experience troubleshooting routing, switching, WAN, and MPLS environments.Experience with packet capture and protocol analysis tools such as Wireshark.Automation & Software DevelopmentStrong scripting and programming experience with:Python (preferred)GoPowerShellBash/ShellSimilar automation languagesExperience building network automation solutions leveraging APIs, NETCONF, RESTCONF, SSH, or SDKs.Hands-on experience with:AnsibleTerraformGit/GitHub/GitLabJenkins, GitHub Actions, GitLab CI/CD, or similar CI/CD platformsExperience implementing Infrastructure as Code (IaC) and GitOps methodologies.Understanding of software development lifecycle (SDLC), testing, and version control practices.Preferred QualificationsExperience with Cisco, Aruba, Juniper, Palo Alto, or similar enterprise networking platforms.Experience supporting cloud networking environments (Azure, AWS, or Google Cloud).Familiarity with network automation frameworks such as:NetmikoNornirPyATSNautobotCisco NSOExperience with telemetry, observability, and network analytics platforms.Knowledge of container technologies and DevOps practices.Professional certifications preferred:CCNP/CCIEJNCIP/JNCIEDevNet ProfessionalTerraform AssociateAWS/Azure Networking CertificationsAmpcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.