General Manager

General Manager

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don't do this as individuals, but as a passionate team that cares about making a difference in our guests' lives. We endeavor to be a highly effective, lean, and fast-moving organization. The General Manager (age 18+) is responsible for managing the daily operations of the camp-resort. As the General Manager, you are the face of our brand within the community. This is a full-time position and reports to the Regional Operations Manager.

Duties & Responsibilities

Day To Day

• Establish the expectations for effective presence, through example and follow-up, to support and observe operations
• Maintain the safety and wellness of the facility; ensuring follow up is handled appropriately
• Ensure great customer service by coordinating daily operations
• Organize and provide timely follow up on all requests from home office
• Participate in other projects and activities as assigned

People Management

• Development of all managers through consistent feedback and goal setting practices, leveraging internal company processes/systems
• Implement and enforce new or changed systems and policies, including communication to appropriate team members
• Monitoring and motivating staff
• Workforce strategy to include attracting, interviewing, hiring, and training employees
• Evaluating performance and productivity
• Ensure the recruitment and retention of well-motivated, trained and developed key personnel

Accounting/Financial

• Financial analysis of food, beverage, labor costs and controllable expenses with appropriate action plans to improve financial results
• Analyze accounting and financial data to find ways to maximize revenue
• Monitor and maintain compliance with labor, expense, and capital budgets

Project Management

• Engaging with vendors, capital projects

Education/Training/Experience

• Minimum of 3-5 years in a management position. Hospitality, Hotel, and RV Resort Management is helpful, but not required
• Project/Construction Management experience preferred

Qualifications/Requirements

• Ability to work long hours and weekends
• Ability to be on call 24 hours a day during occasional periods
• Excellent customer service, communication and problem-solving skills
• Excellent interpersonal, motivational, and writing skills
• Must be able to work in a fast paced office environment and perform physical duties of those they supervise
• Must have valid driver's license
• Personable, enjoy working with children/people
• Possess excellent organization and project management skills, leadership skills as well as the ability to manage and complete multiple tasks simultaneously
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

• Able to Lift up to 50 lbs
• Must be able to remain in a stationary position
• Regularly move throughout the office
• Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
• Able to manipulate fingers, hands, and arms to reach, carry, lift, etc

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.