Client Services Associate

Job Description

Job Description

Description:

About Navia Benefit Solutions:

We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant and client experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of an inclusive workplace community, you’ll fit right in.

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About the Role:

As a Client Services associate you will represent Navia in a professional manner and provide support, education, and general customer service to clients and brokers. You will work in a team environment servicing clients as well as collaborating with Account/Team Managers and internal departments to assist in day-to-day administrative tasks. ________________________________________

What You’ll Do:

• Support employer group clients and brokers by researching and answering inquiries via email and phone.

• Process updates to plan participants and benefits at the request of employer group clients, brokers, and senior members of the internal Navia team.

• Plan and attend meetings/calls with clients and brokers as needed, including regular recurring meetings.

• Assist with resolving escalated client and broker issues with direction and support from a senior team member.

• Understand and facilitate all aspects of the annual plan renewal process.

• Assist in creating new plan year forms and documents, complete renewal related tasks and tracking, and discuss rate changes with clients and brokers.

• Understand other Navia internal departments’ functions and processes at a high level and work with those departments to resolve client questions/issues as needed.

• Understand the file import process and the various types of files that clients send.

• Interpret Navia’s file specs and troubleshoot file issues.

• Audit client plans as needed.

• Assist with projects and tasks for team and department as necessary.

• Contribute to ongoing team analysis of procedures, aiming to streamline and automate processes and build efficiency.

• Meet department and team performance expectations.

Work Environment:

Candidates within 30 miles of one of our four office locations may be asked to come into the office for a hybrid schedule depending on the role.

Eligible candidates will reside in one of the following states: AZ, CA, CO, FL, GA, IL, IN, KS, MA, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, AND WA

Why Join Navia?

• Impact: Play a pivotal role in supporting employers and employees nationwide.
• Growth: Advance your skills with a team committed to excellence and innovation.
• Culture: Join a company that values collaboration, innovation, and customer-first solutions.

Perks and Benefits:

• Competitive Salary Range: $20-$24/Hr.
• Generous health benefits
• Company sponsored wellness benefits
• Complimentary Life Insurance and Long-Term Disability Insurance
• Paidtime off
• 6 Paid Holidays & 2 Paid Floating Holidays
• Work from home and hybrid schedules available!

Requirements:

What We’re Looking For:

• Computer skills, including knowledge of Microsoft Word, Teams, Excel, Outlook, and PDF programs.
• Excellent customer service skills.
• Excellent written communications skills.
• Ability to adhere to a work schedule following standard business hours and can maintain regular, on-time attendance, including attendance of meetings and scheduled phone shift.
• Positive work attitude and adaptability.
• Organizational and time management skills.
• Problem solving and critical thinking skills.
• Independent/self-motivated and can also work well in a team environment.
• Willingness to work outside scheduled work hours as needed, especially during our busy season.

Bonus Points For:

• Experience with employer benefits