Pennsylvania Customer Service Representatives

Customer Service Representative

National Fuel is currently seeking full-time Customer Service Representatives for outstanding career opportunities at our Erie, PA Customer Response Center. National Fuel is proud to have an inclusive workplace where hard work is rewarded and promotion from within is supported. We offer exciting career opportunities for talented and ambitious job seekers and encourage you to apply today.

Looking for a career change? Love working with customers? Looking for a set Monday Friday schedule? No call center experience is required. We are looking for YOU!

Primary Responsibilities:

• No weekends or evenings required!
• This position requires employees to attend an instructor guided training course that will last for approximately 12 to 14 weeks. Training will include regular assessments.
• The schedule during training will be Monday Friday 8:00 a.m. 4:30 p.m.
• After successful completion of training, the work schedule will be Monday Friday 9:30 a.m. 6:00 p.m.
• Work in a fast-paced call center environment that receives thousands of inbound calls each day from utility customers.
• Respond to a large variety of inbound calls which can include but are not limited to emergency calls, account/billing questions, collection issues, meter reads and new service requests.

Minimum Qualifications:

• High school diploma or equivalent
• Prior experience working in a customer service focused environment
• Proficient at navigating computer applications and web-based programs
• Exceptional interpersonal skills, an understanding and compassionate nature, and be adept at identifying customer needs in a helpful, patient, and efficient manner
• Proven history of dependability and reliability

Preferred Qualifications:

• Prior experience with SAP and/or Microsoft Office applications.

About National Fuel:

National Fuel is a diversified energy company headquartered near Buffalo, NY. Our employees continue to be the most important part of our Company and have made us who we are today. We are dedicated to the communities in which we live and work and have nearly 2,000 employees in Western NY and Northwest PA.

Compensation and Benefits:

The rate of pay for this position is $16.40/hr.

National Fuel offers a comprehensive benefits package including the following:

• Medical and Prescription Drug Coverage
• Paid Sick Time
• Dental & Vision Coverage
• Parental Leave for Mothers and Fathers
• 401(k) with Company Match
• Life Insurance
• Company Funded Retirement Savings Account
• Flexible Spending Account
• Paid Vacation & Company Holidays
• Charitable Giving Programs

How to Apply:

Any candidate offered a position with National Fuel will be required to successfully complete a pre-employment drug test. For confidential consideration, please submit your resume and cover letter (preferably in PDF format) to View email address on click.appcast.io by October 2, 2026. Attachments with a.docm extension will not be accepted. Please reference position #26-061PA PA Customer Service Rep in the subject line of your email.

National Fuel Gas Company