General Manager

General Manager

Join TriHealth as a General Manager and play a pivotal leadership role in shaping an engaging, customer-focused environment that promotes wellness, recreation, and community connection. In this dynamic position, you'll lead operations, financial performance, programming, and team development while creating exceptional experiences for members and guests. You'll have the opportunity to influence strategy, drive growth, build strong community partnerships, and lead a diverse team dedicated to service excellence. If you're a results-driven leader who thrives on developing people, enhancing experiences, and making a meaningful impact, this is an exciting opportunity to lead a high-profile operation while advancing TriHealth's mission of improving the health of the communities we serve.

Schedule: Full time

Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Minimum Job Requirements:

• Bachelor's Degree business, recreation management, sports management, healthcare administration, or related field (Required)
• 5 - 7 years Progressive leadership experience in community center, fitness/recreation, aquatics, facility operations, hospitality, or related multi-amenity environment; experience managing budgets, membership operations, rentals/events, staff, vendors, safety procedures, and cross-functional operations (Required)
• Financial management, budget oversight, revenue management, membership operations, facility and property management, vendor coordination, rental/event oversight, and operational reporting
• Program development across fitness, aquatics, gymnasium, roller rink, youth/family, older adult, wellness, and community offerings; strong interpersonal, communication, conflict resolution, stakeholder engagement, strategic thinking, and execution capabilities
• Other CPR, First Aid, AED, and emergency response training. Required for safe community center operations, emergency readiness, staff leadership, incident response, and member/user safety. Pool operator certification or ability to coordinate with designated pool operator preferred based on final operating model. Finance and Budgeting, Staffing, Quality and Outcomes, Assuring a Safe, Environment of Care, Physician Referral, Marketing, Strategic Planning, General Operations within 1 Year Required

Job Overview:

The General Manager provides overall on-site leadership for a multi-service recreation, wellness, fitness, and community facility. This role is accountable for the daily operation, member experience, staffing, programming, safety, financial performance, and facility readiness. The General Manager oversees a variety of amenities, including fitness, aquatics, recreation, youth and family programming, wellness services, and other facility resources and spaces.

The General Manager leads the facility through growth and operational development by building participation, supporting accessibility goals, driving member registration and retention, coordinating facility scheduling, overseeing rentals and special events, and adapting programs based on utilization trends, customer feedback, and stakeholder input.

The position manages the Annual Operating Plan, operating budget, membership revenue, program revenue, rental and special-purpose revenue, sponsorship coordination where applicable, expenses, reporting, and corrective actions necessary to support long-term financial sustainability and compliance with approved budgets and operating standards.

As the primary on-site leader, the General Manager serves as a key liaison with organizational leadership, community partners, service providers, schools, businesses, local organizations, members, and facility users. The role is responsible for ensuring the facility is clean, safe, inclusive, responsive, financially disciplined, and operated in alignment with organizational standards, the Annual Operating Plan, applicable laws, contractual requirements, and expectations for exceptional customer service and operational excellence.

Job Responsibilities:

• Lead daily operations of the facility, ensuring a clean, safe, welcoming, fully staffed, and high-performing environment. Oversee facility opening and closing, customer service, issue resolution, scheduling, rentals, special events, custodial standards, and overall operational readiness.
• Manage financial performance and required planning/reporting, including the Annual Operating Plan, annual budget, monthly operating reports, revenue and expense monitoring, program and membership growth initiatives, rental and special-purpose revenue, approved reimbursement processes, variance identification, corrective actions, and budget reconciliation or escalation requirements when performance materially departs from plan.
• Lead programming, membership, and user experience strategy. Ensure services and offerings continue to evolve based on customer demand, accessibility goals, utilization data, organizational priorities, and stakeholder feedback while promoting engagement, retention, and satisfaction.
• Serve as the primary on-site relationship leader for internal and external stakeholders, including organizational leadership, members, community partners, sponsors, vendors, businesses, schools, and local organizations. Coordinate communication, respond to feedback, support outreach efforts, represent the facility in public forums, and ensure operational decisions align with organizational objectives and community needs.
• Lead personnel management, including hiring, onboarding, training, scheduling, payroll and timekeeping coordination, performance management, retention, certification tracking, emergency preparedness training, and the development of a culture grounded in accountability, service excellence, safety, inclusion, and organizational values.
• Oversee compliance and risk management responsibilities, including facility maintenance coordination, preventative maintenance programs, building systems issue escalation, equipment upkeep, life-safety procedures, emergency response coordination, accident and incident reporting, customer satisfaction initiatives, contract administration, sponsorship oversight where authorized, and maintenance of records required for audits, regulatory compliance, and operational reporting.

Working Conditions:

Bending - Occasionally

Climbing - Rarely

Concentrating - Consistently

Continuous Learning - Consistently

Hearing: Conversation - Consistently

Hearing: Other Sounds - Consistently

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting <10 Lbs. - Frequently

Lifting 50+ Lbs. - Rarely

Lifting <50 Lbs. - Occasionally

Pulling - Occasionally

Pushing - Occasionally

Reaching - Occasionally

Reading - Consistently

Sitting - Frequently

Standing - Frequently

Stooping - Rarely

Talking - Consistently

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Consistently

Visual Acuity: Far - Consistently

Visual Acuity: Near - Consistently

Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"

• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist

• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met

• Offer patients and guests priority when waiting (lines, elevators)

• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.

• Respect everyone's opinion and contribution, regardless of title/role.

• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.

• Pick up trash, ensuring the physical environment is clean and safe.

• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.

• Show courtesy and compassion with customers, team members and the community