ITSM Manager, Service Now

Required Skills : Job Description: ServiceNow Functional Consultants have expertise in the technology environment of ServiceNow. They are responsible for software-specific design and realization, as well as testing, deployment and release management, or technical and functional application management of ServiceNow based solutions. These roles also require functional and methodological capabilities in testing and training. Responsibilities Designing and implementing enterprise scale ServiceNow solutions Collaborating with clients to design innovative solutions with a strong user experience Designing digital prototypes and proof of concepts to demonstrate how clients' needs can be met with the ServiceNow solution Aligning and leading ServiceNow implementations following WK standards designs and best practices Preparing and deploying Rainier (ServiceNow) solutions to Test and Production environments Requirements Experience developing ServiceNow solutions Strong delivery experience leveraging major capabilities within the ServiceNow Platform, Cloud services, Rightscale, Vistarta, BDNA and other such PaaS offerings Experience in managing (small) teams and delivery experience with multiple software methodologies such as Agile and waterfall Excellent problem solving and communication skills Strong team player Communicative and able to get good solutions in consultation with the customer ServiceNow Certified Administrator Bachelor degree or equivalent Additional Responsibilities To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans. To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. To provide support for on-call escalations or L3 level support and doing incident and problem management Work on value adding activities such as Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives. #J-18808-Ljbffr TechDigital Group