Medical Call Center Representative

Job Description

Job Description

Benefits:

• Opportunity for professional growth
• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Location: Allied Health Solutions Medical Group – Inglewood, CA
Job Type: Full-Time
Department: Call Center / Administrative Support

Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers.

The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM.

Key Responsibilities

• Answer large volume of incoming calls promptly and professionally, using proper phone etiquette.
• Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center.
• Address patient inquiries related to prescriptions, referrals, authorizations, and other requests.
• Schedule appointments for all patients across the clinic.
• Monitor and respond to email communications via View email address on us.fitly.work, as well as messages through Tebra and Office Ally.
• Process and prepare invoices for patient forms.
• Process medical records request to 3rd party insurances on request
• Retrieve, process, fax, email, and log all incoming patient forms and documents
• Ensure all documentation is accurate and compliant with healthcare standards.

Front Desk Support

• Assist Front Desk staff with check-ins and general administrative tasks as needed.
• Maintain professionalism and adhere to all Allied Health Solutions policies and procedures.
• Foster a respectful and collaborative team environment.

Administrative Duties

• Process and follow up on EDD (Employment Development Department) claims for patients.
• Train and become proficient in eScript processing; follow up and respond to all eScript inquiries in a timely manner.
• Coordinate and fulfill medical records requests efficiently.
• Support administrative functions as needed.
• Attend at least four staff meetings or training sessions per month, preferably on Fridays.

Qualifications

• Associate degree or higher qualifications in healthcare administration or equivalent training is required.
• At least 2 years full time experience in a similar position.
• Prior experience in a healthcare or call center setting strongly preferred.
• Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus.
• Excellent communication, organizational, and multitasking skills.
• Strong attention to detail and ability to work independently and as part of a team.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Supportive team environment
• Opportunities for professional growth