Customer Care Specialist - Part Time

Overview:

Great brands reflect culture .   T he best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression.  

As part of the DICK’S Sporting Goods family,   you ’re backed by the resources, reach, and career opportunities of a   world -class sports   com pany .   That   unle ashes   Foot Locker to keep pushing forward with the agility and edge that define the brand.   We ’re lookin g for great people   who want to   in fluence   culture   and the generation that is shaping what’s next.  

Whether you’re building strategy,   sh aping   innovation s , or creating unforgettable customer moments,   you’ll contribute to decisions and experiences that   define   our brands’ impact   in the communities we serve .  

Come change the game with us. Apply today! 

We are looking for multiple part-time Customer Care Specialists , a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

“We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so.” – Current Customer Care Specialist, with Foot Locker since 2000.

 

This position is on-site at our contact center in Wausau, WI.

Next training start date: Monday, July 6th

Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.

Scheduling: Hours are available between 7am-11am and 5pm-9pm Monday-Friday. You will set your own availability for scheduling within these timeframes; a minimum of 8 hours of availability to work per week is required. 

Pay rate: $16 / hour

What our employees say they love most about working here:

• Their coworkers!
• Flexibility & work/life balance
• The atmosphere: welcoming & sense of belonging
• Recognition and appreciation from leadership
• Problem-solving and helping customers
• Learning about the business
• Laid back environment
• Weekends off

Responsibilities:

• Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
• Empathizing with and prioritizing customer needs
• Efficiently entering customer information and conversation notes into the order management system
  
• Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Qualifications:

• Proficient computer navigation skills including ability to multi-task 
• Positive attitude
• Ability to be polite and professional while speaking with customers 
• Previous customer service experience is helpful but not required 

#LI-AF1

Benefits:

• 30-50% employee discount
• Casual dress code – Wear your sneakers to work!
• Opportunities for advancement
• Learning and development opportunities
• Stock purchase plan
• Education reimbursement program
• Employee Resource Groups
• Recognition and appreciation programs