Customer Experience Coordinator

Customer Service Representative

Carolinas Collision Centers, a division of Capital Automotive Group, is looking for a customer service representative to join our growing team in Raleigh! If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering a great customer experience, we'd love to connect with you.

What You'll Be Doing:

• Greet customers and serve as the first point of contact for the collision center
• Answer incoming calls, schedule appointments, and provide updates on repair status
• Communicate with customers, insurance companies, and internal team members
• Assist with intake of vehicles and ensure accurate documentation
• Manage customer expectations throughout the repair process
• Handle administrative tasks including data entry, filing, and invoicing support
• Maintain a professional, friendly, and organized front office environment

What We're Looking For:

• Previous customer service experience (automotive or collision experience is a plus)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy setting
• Positive attitude with a team-first mindset
• Basic computer skills and comfort learning new systems
• Attention to detail and a sense of urgency

What We Offer:

• Competitive pay
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a growing organization
• Supportive, team-oriented work environment

Why Carolinas Collision Centers?

At Carolinas Collision Centers, you're not just supporting repairs — you're helping customers through unexpected situations and getting them back on the road with confidence. Our team takes pride in delivering high-quality work and an exceptional customer experience, and every role plays a key part in that process. If you're looking for a place where your work truly makes a difference, you'll find it here.

Carolinas Collision Centers is an equal opportunity employer committed to diversity, inclusion, and a workplace where everyone can succeed.