Software Asset Management Analyst

Operational Support:
- Maintain software inventory and license records using systems like ServiceNow, Flexera, or similar SAM tools.
- Track software lifecycle from request to retirement, ensuring alignment with organizational policies.
- Assist with onboarding, renewal, and offboarding processes for licensed software.


Software Request & Approval Workflow:
- Coordinate intake, routing, and documentation of software requests.
- Ensure completion of necessary reviews (e.g., security, architecture, EULA/legal).
-Monitor SLAs and follow up with request approvers and reviewers.


Compliance & Governance:
- Support audits and license compliance checks.
- Identify and help remediate unauthorized or unlicensed software in the environment.
- Work with governance teams to enforce policies and flag violations.


Reporting & Analytics:
- Generate reports on software usage, license allocation, compliance status, and cost-saving opportunities.
- Provide data-driven insights to support renewals, vendor negotiations, and optimization efforts.


Collaboration & Communication:
- Liaise between IT, security, procurement, legal, and end-user departments.
-Provide support and training to end-users on software request processes and compliance requirements.


Qualifications:
-2-4 years of experience in software asset management, IT operations, or business analysis.
- Familiarity with ITSM tools (e.g., ServiceNow), SAM tools (e.g., Flexera, Snow), and asset lifecycle processes.
- Strong analytical skills with a keen attention to detail.
- Ability to manage multiple tasks and work collaboratively across teams.
- Excellent communication and documentation skills