General Manager

Job Description

Job Description

Vertical Jump Park in Erie, PA is searching for a motivated, high energy person that enjoys working in a fun, recreation focused environment. This individual needs to be able to lead a team and manage a large part time staff. A strong desire to provide an excellent customer experience is critical. Evenings and weekends are required for this position.

Position Summary:

The General Manager directs and oversees all functions of the facility, including: administering policy; maintaining a safe and functional operating environment; monitoring daily operations; preparing and managing marketing strategies; maintaining the facility; and retaining overall responsibility for facility and staff.

Qualifications:

Preferred: Bachelors Degree or equivalent experience

Prior large facility management
Ability to work nights/weekends
Preferred- 3 years of personnel management
Preferred- 3 years of business financial management
Risk management experience
Background in hospitality, restaurant, or family entertainment a plus
Mechanical and/or maintenance experience a plus
Proficient in MS Office products
Knowledge of PC/printer connectivity

Responsibilities:

Maintain the culture and vision of the Vertical brand
Open and close the facility
Oversee employee hiring, development/training, HR documentation, and evaluations
Maintain Vertical Policies and Procedures in all aspects of the facility
Scheduling of Team Members
Submit business reports
Schedule and lead weekly manager meetings to review issues, assign tasks and lead by example
Coordinate with the Corporate Office to assure compliance on all corporate requirements
Oversee cash management of facility
Provide staff with daily and quarterly ongoing training
Handle customer service issues with discretion and professionalism
Ensure all staff know all products, procedures, and service
Advocate guests safety and experience
Market outside corporate events and group sales
Maintain relationship with local key influencers (schools, hospitals, corporations, etc.)

About this company:

Vertical Jump Park is not your backyard trampoline experience. A high energy, big air, extreme entertainment park that includes dodgeball, basketball, stunt bag, jousting, wall climbing, adventure course, socAir, kidzone, a massive main court jump area and arcade. Vertical is enjoyed by all age, shape or physical ability. We offer toddler time, open jump, birthday parties, group events, and corporate events. Vertical has something for everyone!